Clinic Receptionist: Patient Check-In & Scheduling Lead

Trinity Health Mid-Atlantic; Indianola (IA); On-site; USD 31,000 - 40,000; Full time

Job summary

Trinity Health MercyOne Health System seeks a Clinic Receptionist to greet patients, manage front desk duties, and ensure efficient patient flow in the clinic. You will handle scheduling, verify insurance, and collect time-of-service payments while maintaining confidentiality and professionalism.

The role requires strong communication, a high school degree, and a commitment to Trinity Health's mission and values within a fast-paced outpatient setting.

Qualifications

• High school diploma or equivalent required.
• BLS certification within three months of hire.
• Ability to read, write and speak English clearly.
• Maintain confidentiality of patient information at all times.

Responsibilities

• Greet patients and welcome visitors at front desk.
• Check-in patients and ensure smooth admitting process.
• Answer phone calls and route inquiries appropriately.
• Schedule appointments per office guidelines.
• Obtain patient and insurance information, collect copays/deductibles.

Skills

Customer service

Phone etiquette

Appointment scheduling

Insurance verification

Data entry

Confidentiality

Education

High school diploma

Tools

Electronic Health Record (EHR)

Job description

Trinity Health MercyOne Health System seeks a Clinic Receptionist to greet patients, manage front desk duties, and ensure efficient patient flow in the clinic. You will handle scheduling, verify insurance, and collect time-of-service payments while maintaining confidentiality and professionalism.

The role requires strong communication, a high school degree, and a commitment to Trinity Health's mission and values within a fast-paced outpatient setting.