Receptionist - Full Time

Trinity Health; Clive (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health is seeking a Clinic Receptionist to greet patients and visitors, manage front desk duties, and support smooth patient flow. The role involves scheduling, collecting co-pays, and updating patient data in the EHR with a strong emphasis on confidentiality and professional demeanor.

The Receptionist will perform phone triage, verify insurance eligibility, and ensure compliant admissions processes across clinic policies.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three months of hire.
• Proof of Mandatory Reporter abuse training within three months of hire.
• Ability to read, write, and understand English; communicate effectively with patients and colleagues.
• Maintain a high degree of confidentiality with patient information.
• Demonstrate honesty, integrity and caring aligned with Trinity Health values.

Responsibilities

• Greet patients and visitors at the front desk and support efficient check-in.
• Handle phone calls and direct them appropriately.
• Schedule appointments per office guidelines.
• Obtain patient and insurance information, collect copays and deductibles.
• Enter demographics and insurance details into the EHR and related systems.

Skills

Interpersonal skills

Professional demeanor

Communication skills

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Job Title:

Clinic Receptionist

Summary:

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours:

Full Time

40 hours/week

Job Duties:

• Knows, understands, incorporates, anddemonstratesthe Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performspatient check-in at the time of visit and completes allstepsnecessary to ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtainaccuratepatient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements:

• High school diploma or equivalentrequired.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.
• Mustmaintaina high degree of confidentiality when dealing with patient information.
• Mustpossessa personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careersto learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth System’scircleofcare.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.