Clinic Practice Manager

Golden Valley Memorial Healthcare; Michigan; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health coverage

Retirement plan

Tuition assistance

Career growth

Professional development

Employee recognition

Job summary

Golden Valley Memorial Healthcare seeks a Clinic Practice Manager to lead daily operations of an assigned clinic location or specialty area, ensuring efficient workflows, exceptional patient experiences, strong employee engagement, and operational excellence.

You will partner with providers and support departments to ensure efficient clinic operations, address patient concerns, monitor performance, and implement improvements that enhance access and satisfaction while maintaining compliance with

Qualifications

• Strong leadership, communication, and interpersonal skills.
• Ability to effectively manage multiple priorities within a fast-paced healthcare environment.
• Demonstrated problem-solving, decision-making, and organizational abilities.
• Commitment to patient satisfaction, employee engagement, and operational excellence.
• Ability to build collaborative relationships with providers, staff, leaders, and support departments.

Responsibilities

• Oversee the day-to-day operations of an assigned clinic location or specialty area.
• Lead, develop, and support clinic employees to foster a productive and positive work environment.
• Partner with providers and support departments to ensure efficient clinic operations and exceptional patient care.
• Address patient and customer concerns and work toward timely and effective resolution.
• Monitor clinic performance, resource utilization, and operational effectiveness.
• Support employee engagement, retention, communication, and professional development initiatives.
• Maintain compliance with organizational policies, procedures, accreditation standards, and regulatory requirements.
• Establish departmental goals and support employees in achieving aligned performance objectives.
• Implement process improvements that enhance patient access, operational efficiency, and patient satisfaction.
• Participate in organizational initiatives, committees, and projects that support strategic priorities.

Skills

Leadership

Communication

Interpersonal skills

Operations management

Employee engagement

Education

High school diploma or equivalent

Associate degree preferred

Medical Assistant Certification preferred

Job description

Schedule Information

Scheduled Weekly Hours:

40

Work Shift:

M-F, 8a-5p

Find Your Golden Opportunity at Golden Valley Memorial Healthcare

At Golden Valley Memorial Healthcare, you’re more than an employee. You’re a valued member of a supportive organization that invests in your growth, encourages professional development, and empowers you to make a meaningful difference in the lives of our patients and communities every day.

As a Clinic Practice Manager, you’ll lead the daily operations of an assigned clinic location or specialty area, ensuring efficient workflows, exceptional patient experiences, strong employee engagement, and operational excellence. You’ll serve as a key partner to providers, staff, and organizational leadership while helping drive outcomes that support the mission and goals of Golden Valley Memorial Healthcare.

What You’ll Do

Oversee the day-to-day operations of an assigned clinic location or specialty area.

Lead, develop, and support clinic employees to foster a productive and positive work environment.

Partner with providers and support departments to ensure efficient clinic operations and exceptional patient care.

Address patient and customer concerns and work toward timely and effective resolution.

Monitor clinic performance, resource utilization, and operational effectiveness.

Support employee engagement, retention, communication, and professional development initiatives.

Maintain compliance with organizational policies, procedures, accreditation standards, and regulatory requirements.

Establish departmental goals and support employees in achieving aligned performance objectives.

Implement process improvements that enhance patient access, operational efficiency, and patient satisfaction.

Participate in organizational initiatives, committees, and projects that support strategic priorities.

What You’ll Bring

Required Qualifications

Strong leadership, communication, and interpersonal skills.

Ability to effectively manage multiple priorities within a fast-paced healthcare environment.

Demonstrated problem-solving, decision-making, and organizational abilities.

Commitment to patient satisfaction, employee engagement, and operational excellence.

Ability to build collaborative relationships with providers, staff, leaders, and support departments.

Preferred Qualities

Previous experience leading healthcare operations, clinic services, or physician practice operations.

Experience developing and coaching employees.

Knowledge of healthcare regulations, accreditation requirements, and compliance standards.

Experience with process improvement initiatives and operational performance management.

Strong customer service and patient experience focus.

What Success Looks Like

Maintain efficient clinic operations that support access, quality, and patient satisfaction.

Develop engaged, accountable, and high-performing clinic teams.

Foster positive working relationships with providers, employees, and organizational leaders.

Support compliance with organizational standards, regulatory requirements, and accreditation expectations.

Identify opportunities to improve workflows, operational performance, and resource utilization.

Consistently demonstrate GVMH’s Behaviors of Excellence.

Why Join Us

Leadership opportunity within a growing healthcare organization.

Direct impact on patient experience, employee engagement, and operational success.

Collaborative environment with providers, leaders, and multidisciplinary teams.

Professional growth and leadership development opportunities.

Mission-driven healthcare culture focused on serving our communities.

Physical Requirements

Combination of sitting, standing, and walking throughout the workday.

Frequent use of computers, office technology, and clinic management systems.

Occasional bending, reaching, lifting, carrying, pushing, and pulling.

Ability to move throughout clinic and healthcare environments.

Education, Certifications & Licensure

High school diploma or equivalent required.

Associate degree preferred.

Three to five years of related healthcare, clinic operations, or leadership experience required.

Previous supervisory or leadership experience preferred.

Medical Assistant Certification preferred but not required.

The Golden Valley Memorial Healthcare Difference

Benefits That Support You

At Golden Valley Memorial Healthcare, we offer benefits and opportunities that support your well-being, growth and long-term goals.

• Competitive pay and opportunities for additional incentives
• Generous paid time off and a focus on work-life balance
• Medical, dental and vision coverage
• Retirement benefits with employer contributions
• Tuition assistance to help you continue your education
• Career growth, leadership development and advancement opportunities
• Support for professional development and continuing education
• Employee recognition programs and a culture that values your contributions.

Your Career. Your Golden Opportunity.

Join a team where compassion, excellence and connection guide the work we do everyday. At Golden Valley Memorial Healthcare, you’ll have the opportunity to grow, make a meaningful impact and help deliver the Golden Standard of Care to the communities we serve.

Thank You for Your Interest in Joining Our Team