Specialty Clinic Lead

Golden Valley Memorial Healthcare; United States; On-site; USD 40,000 - 59,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Medical coverage

Retirement benefits

Tuition assistance

Career growth

Professional development

Employee recognition

Job summary

Golden Valley Memorial Healthcare is seeking a collaborative Specialty Services Supervisor to support daily operations of our outpatient specialty clinics, lead staff, coordinate clinic activities, and enhance the patient and provider experience.

The role includes staff onboarding, scheduling, coaching, ensuring regulatory compliance, and partnering with physicians and clinic partners to ensure efficient, high-quality patient care across multiple specialty services.

Qualifications

• Graduate of an accredited nursing program required if providing clinical supervision and direct patient care responsibilities.
• Current Missouri nursing licensure or other applicable clinical credential required based on position assignment.
• Bachelor's degree in Nursing, Healthcare Administration, Business, or related field preferred.
• Previous supervisory, leadership, or clinic management experience preferred.
• Experience in ambulatory care, physician practices, specialty clinics, outpatient services, or healthcare operations preferred.

Responsibilities

• Oversee day-to-day operations of specialty clinic services.
• Coordinate staffing, clinic space utilization, patient flow, and operational processes.
• Provide direct supervision and support to clinical and non-clinical staff, including onboarding, training, and scheduling.
• Collaborate with physicians, advanced practice providers, specialty clinic partners, and internal departments.
• Monitor clinic workflows, registration processes, scheduling practices, and patient throughput.
• Assist with investigations related to patient complaints and grievances; support quality initiatives.
• Participate in infection prevention activities, safety initiatives, and regulatory compliance efforts.
• Uphold organizational standards and promote excellence; may perform direct patient care as needed.

Skills

Healthcare Operations

Clinic Management

Nursing Leadership

Staff Coaching

Patient Care Coordination

Communication Skills

Education

Bachelor's degree in Nursing

Missouri nursing license

Healthcare Administration degree (preferred)

Tools

Scheduling Software

Job description

Pay Range $20.25 - $28.34 Schedule Information Scheduled Weekly Hours: 40 Work Shift: M-F, 8a-5p

Find Your Golden Opportunity at Golden Valley Memorial Healthcare At Golden Valley Memorial Healthcare, our Specialty Clinics connect patients with expert care close to home. We are seeking a collaborative and service-focused Specialty Services Supervisor to support the daily operations of our specialty clinics while leading staff, coordinating clinic activities, and helping create an exceptional experience for patients, providers, and visiting specialty services partners. This leadership role combines operational oversight, staff supervision, patient care coordination, and direct support of clinical services to ensure efficient clinic operations and outstanding patient outcomes.

What You'll Do

As the Specialty Services Supervisor, you will oversee the day-to-day operations of specialty clinic services under the direction of departmental leadership. You will coordinate staffing, clinic space utilization, patient flow, and operational processes to ensure efficient and effective delivery of care. You will provide direct supervision and support to clinical and non-clinical staff, including onboarding, training, competency validation, scheduling, coaching, and ongoing development. This role serves as a key resource for staff while promoting teamwork, accountability, and a positive work environment. You will collaborate with physicians, advanced practice providers, specialty clinic partners, and internal departments to support quality patient care and efficient clinic operations. This includes maintaining strong relationships with multiple provider organizations and ensuring compliance with service agreements and organizational expectations. You will monitor clinic workflows, registration processes, scheduling practices, and patient throughput to identify opportunities for improvement and enhance the patient experience. The Specialty Services Supervisor serves as an initial point of contact for provider requests, operational concerns, and patient issues while escalating appropriate matters to the department director. You will assist with investigations related to patient complaints and grievances, support performance improvement initiatives, and help implement process changes that improve quality, safety, and operational effectiveness. This position participates in infection prevention activities, safety initiatives, regulatory compliance efforts, and departmental quality improvement projects. You will uphold organizational standards and promote behaviors that reflect Golden Valley Memorial Healthcare's commitment to excellence. The Specialty Services Supervisor may perform direct patient care activities as needed and will coordinate care activities among specialty clinics and ancillary departments to support seamless patient care delivery.

What You'll Bring

You have experience in healthcare operations, clinic management, nursing leadership, ambulatory care, or a related healthcare setting. You possess strong leadership skills and have experience providing direction, coaching, training, and support to clinical and non-clinical team members. You demonstrate effective communication and relationship-building skills when working with providers, staff, patients, and external healthcare partners. You have a strong understanding of patient scheduling, registration, clinic workflows, and healthcare operations. You can effectively manage competing priorities while maintaining exceptional customer service and attention to detail. You are committed to quality improvement, patient safety, staff development, and creating a positive patient experience.

What Success Looks Like

You foster a supportive and collaborative environment that promotes employee engagement and patient satisfaction. You ensure specialty clinic operations run efficiently while maintaining high standards of quality, service, and safety. You actively identify opportunities to improve workflows, patient access, scheduling processes, and operational performance. You build strong partnerships with providers, specialty service organizations, and internal departments to support exceptional patient care. You effectively address concerns, support staff development, and contribute to the achievement of departmental and organizational goals. You serve as a reliable leader and resource for specialty clinic operations while supporting the growth and success of specialty services at GVMH.

Why Join Us

Golden Valley Memorial Healthcare is committed to providing high-quality healthcare services that improve the well-being of the communities we serve. As a Specialty Services Supervisor, you will play a vital role in supporting specialty care access, enhancing operational performance, and ensuring an exceptional experience for patients, providers, and staff. Join a team dedicated to excellence, innovation, and compassionate care.

Physical Requirements

• Ability to frequently stand, walk, bend, reach, and move throughout clinic environments.
• Ability to provide direct patient care activities as required by clinic operations.
• Ability to lift, transfer, push, pull, or move equipment and supplies consistent with clinic and patient care responsibilities.
• Ability to respond effectively to changing patient, provider, and operational demands throughout the workday.
• Ability to work in a healthcare environment with potential exposure to infectious diseases and other occupational hazards while following established safety protocols.

Education, Certifications, Licensure

• Graduate of an accredited nursing program required if providing clinical supervision and direct patient care responsibilities.
• Current Missouri nursing licensure or other applicable clinical credential required based on position assignment.
• Bachelor's degree in Nursing, Healthcare Administration, Business, or a related field preferred.
• Previous supervisory, leadership, or clinic management experience preferred.
• Experience in ambulatory care, physician practices, specialty clinics, outpatient services, or healthcare operations preferred.
• Knowledge of healthcare regulations, quality improvement principles, patient experience initiatives, and clinic operations preferred.

The Golden Valley Memorial Healthcare Difference Benefits That Support You

• Competitive pay and opportunities for additional incentives
• Generous paid time off and a focus on work-life balance
• Medical, dental and vision coverage
• Retirement benefits with employer contributions
• Tuition assistance to help you continue your education
• Career growth, leadership development and advancement opportunities
• Support for professional development and continuing education
• Employee recognition programs and a culture that values your contributions.

Your Career. Your Golden Opportunity.

Join a team where compassion, excellence and connection guide the work we do everyday.

At Golden Valley Memorial Healthcare, you'll have the opportunity to grow, make a meaningful impact and help deliver the Golden Standard of Care to the communities we serve.

Build a meaningful career where your work matters. At Golden Valley Memorial Healthcare, you will find opportunities to grow, supportive teammates who want to see you succeed and the chance to make a difference.