Specialty Clinic Lead

Golden Valley Memorial Healthcare; Michigan; On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, vision coverage

Retirement benefits

Tuition assistance

Job summary

Golden Valley Memorial Healthcare is seeking a Specialty Clinic Lead to support daily specialty clinic operations and mentor staff. The role focuses on coordinating clinic activities, improving workflows, and delivering outstanding patient experiences in collaboration with physicians and visiting specialty teams.

The ideal candidate is an experienced Medical Assistant with CCMA certification and at least five years in clinical support, including leadership or preceptorship.

Qualifications

• Five (5) years of Medical Assistant experience preferred, including experience serving as a preceptor, trainer, mentor, or lead resource for staff.
• Strong communication and relationship-building skills with patients, providers, staff, and external partners.

Responsibilities

• Coordinate day-to-day specialty clinic operations under departmental leadership.
• Support clinic schedules, patient flow, room utilization and operational processes.
• Serve as lead resource for clinical and support staff; onboarding and training support.
• Monitor patient scheduling, registration, clinic workflows, and daily operations for improvements.
• Escalate issues to the Director when needed; participate in quality improvement initiatives.

Skills

Leadership potential

Staff onboarding

Communication

Patient scheduling

Education

CCMA certification

Job description

Pay Range

$20.25 - $28.34

Schedule Information

Scheduled Weekly Hours:

40

Work Shift:

M-F, 8a-5p

Find Your Golden Opportunity at Golden Valley Memorial Healthcare

At Golden Valley Memorial Healthcare, our Specialty Clinics connect patients with expert care close to home. We are seeking a motivated and collaborative Specialty Clinic Lead to support the daily operations of specialty clinic services while serving as a resource and mentor for staff, coordinating clinic activities, and helping create an exceptional experience for patients, providers, and visiting specialty partners.

This role is ideal for an experienced Medical Assistant who is ready to grow into leadership while continuing to support clinical operations and patient care. The Specialty Clinic Lead works closely with the Director and clinic staff to promote efficient workflows, strong teamwork, and excellent service.

What You’ll Do

As the Specialty Clinic Lead, you will assist with the day-to-day coordination of specialty clinic operations under the direction of departmental leadership. You will help support clinic schedules, patient flow, room utilization, and operational processes to ensure efficient delivery of care.

You will serve as a lead resource for clinical and support staff by providing guidance, helping with onboarding and training, supporting workflow consistency, and assisting team members with operational questions. You will model professionalism, accountability, teamwork, and excellent customer service.

You will work closely with physicians, advanced practice providers, visiting specialty clinic teams, and internal departments to support smooth clinic operations and a positive patient experience.

You will help monitor patient scheduling, registration processes, clinic workflows, and daily operations to identify opportunities for improvement. The Specialty Clinic Lead serves as an initial point of contact for routine operational concerns and escalates issues to the Director when needed.

You will assist with quality improvement initiatives, patient service recovery efforts, and process improvement activities designed to improve access, efficiency, and patient satisfaction.

You will support compliance with organizational policies, infection prevention practices, safety standards, and regulatory requirements while helping maintain a survey-ready environment.

This position will continue to participate in direct patient care activities, clinical support functions, and coordination of care between specialty clinics and ancillary departments as needed.

What You’ll Bring

Current Certified Clinical Medical Assistant (CCMA) certification required.

Five (5) years of Medical Assistant experience preferred, including experience serving as a preceptor, trainer, mentor, or lead resource for staff.

Demonstrated ability to serve as a positive role model and resource for coworkers.

Interest in leadership, staff development, and operational excellence.

Strong communication and relationship-building skills with patients, providers, staff, and external partners.

Working knowledge of patient scheduling, registration processes, clinical workflows, and electronic medical records.

Ability to organize work, prioritize multiple responsibilities, and adapt in a fast-paced healthcare environment.

Commitment to customer service, quality improvement, patient safety, and teamwork.

What Success Looks Like

Staff view you as a trusted resource and go-to team member for operational support.

Specialty clinics operate efficiently with strong patient flow and excellent customer service.

New staff receive effective onboarding, training, and workflow guidance.

Patients, providers, and specialty partners experience organized and well-coordinated clinic operations.

Opportunities for process improvement are identified and communicated to leadership.

Strong collaboration exists between specialty clinics, support departments, and provider partners.

You demonstrate growing leadership skills while supporting the overall success of Specialty Services.

You help foster a positive, accountable, and patient-centered culture aligned with GVMH’s mission and values.

Why Join Us

Golden Valley Memorial Healthcare is committed to providing high-quality healthcare services that improve the well-being of the communities we serve. As a Specialty Clinic Lead, you will play an important role in supporting specialty care access, coordinating clinic operations, mentoring team members, and enhancing the patient experience.

This position offers an excellent opportunity for an experienced Medical Assistant to expand their leadership skills while continuing to make a direct impact on patient care and clinic success. Working alongside providers, staff, and organizational leaders, you will help drive operational excellence, support process improvement initiatives, and contribute to a culture of collaboration, accountability, and compassionate care.

Join a team dedicated to excellence, innovation, and serving our communities with exceptional healthcare close to home.

Physical Requirements

Ability to frequently stand, walk, bend, reach, and move throughout clinic environments.

Ability to provide direct patient care activities as required by clinic operations.

Ability to lift, transfer, push, pull, or move equipment and supplies consistent with clinic and patient care responsibilities.

Ability to respond effectively to changing patient, provider, and operational demands throughout the workday.

Ability to work in a healthcare environment with potential exposure to infectious diseases and other occupational hazards while following established safety protocols.

Education, Certifications, Licensure

Current Certified Clinical Medical Assistant (CCMA) certification required.

Five (5) years of Medical Assistant experience preferred, including experience serving as a preceptor, trainer, mentor, or lead resource for staff.

Demonstrated ability to serve as a positive role model and resource for coworkers.

Experience supporting staff onboarding, training, and workflow consistency preferred.

Strong knowledge of patient scheduling, registration processes, clinical workflows, and electronic medical records.

Experience in ambulatory care, physician practices, specialty clinics, outpatient services, or healthcare operations preferred.

Knowledge of healthcare regulations, quality improvement principles, patient experience initiatives, infection prevention practices, and clinic operations preferred.

Strong communication, organizational, and relationship-building skills with patients, providers, staff, and external partners.

Ability to manage competing priorities in a fast-paced healthcare environment while maintaining a high level of customer service.

Commitment to patient safety, quality improvement, teamwork, and continuous professional growth.

The Golden Valley Memorial Healthcare Difference

Benefits That Support You

At Golden Valley Memorial Healthcare, we offer benefits and opportunities that support your well-being, growth and long-term goals.

• Competitive pay and opportunities for additional incentives
• Generous paid time off and a focus on work-life balance
• Medical, dental and vision coverage
• Retirement benefits with employer contributions
• Tuition assistance to help you continue your education
• Career growth, leadership development and advancement opportunities
• Support for professional development and continuing education
• Employee recognition programs and a culture that values your contributions.

Your Career. Your Golden Opportunity.

Join a team where compassion, excellence and connection guide the work we do everyday. At Golden Valley Memorial Healthcare, you’ll have the opportunity to grow, make a meaningful impact and help deliver the Golden Standard of Care to the communities we serve.

Thank You for Your Interest in Joining Our Team