Clinic Practice Coordinator – Front Desk & Admin

North Shore Physicians Group, Inc.; Swampscott (MA); On-site; USD 37,000 - 52,000; Full time

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. in Swampscott, MA, is seeking a full-time administrative team member for 40 hours per week, 8:30 AM to 5:00 PM, at 250 Paradise Road. The role combines front desk, phones, and scanning in a collaborative office of eight staff members.

The ideal candidate has healthcare admin experience in a primary care setting, strong customer service, and excellent organization to manage multiple priorities. Epic experience is highly preferred.

Qualifications

• High School Diploma or Equivalent required.
• Experience in lieu of a degree not accepted.
• Certified Medical Administrative Assistant (CMAA) preferred.
• Office experience 2–3 years required.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as Super User for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (e.g., surgical scheduling) at a higher competency level.

Skills

Customer service

Multitasking

Phone handling

Epic experience

Education

High School Diploma or Equivalent

Tools

Epic

Job description

Mass General Brigham Medical Group Northern Massachusetts, Inc. in Swampscott, MA, is seeking a full-time administrative team member for 40 hours per week, 8:30 AM to 5:00 PM, at 250 Paradise Road. The role combines front desk, phones, and scanning in a collaborative office of eight staff members.

The ideal candidate has healthcare admin experience in a primary care setting, strong customer service, and excellent organization to manage multiple priorities. Epic experience is highly preferred.