Medical Practice Admin & Front Desk Specialist

Partner's Healthcare; Lynn (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time Administrative Assistant to support front desk, phones, and scanning tasks at 250 Paradise Road, Swampscott, MA. The role requires excellent customer service, organization, and multitasking in a fast-paced primary care setting.

Epic experience is highly preferred, with CMAA certification preferred. The position includes patient scheduling, check-in/check-out duties, billing forms processing, and coordination

Qualifications

• High School Diploma or Equivalent required
• Office experience 2-3 years required
• CMAA certification preferred
• Epic experience preferred

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as 'Super User' for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.

Skills

Customer service

Organizational skills

Multitasking

Phone handling

Education

High School Diploma or Equivalent

Tools

Epic

Job description

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time Administrative Assistant to support front desk, phones, and scanning tasks at 250 Paradise Road, Swampscott, MA. The role requires excellent customer service, organization, and multitasking in a fast-paced primary care setting.

Epic experience is highly preferred, with CMAA certification preferred. The position includes patient scheduling, check-in/check-out duties, billing forms processing, and coordination