Clinic/Practice Assistant, Family Medicine

Mass General Brigham; Swampscott (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham is seeking a full-time Medical Administrative Assistant to support a busy primary care practice at the Swampscott, MA location. The role covers front desk, phone coverage, and scanning, with cross-training across functions.

Ideal candidates bring healthcare admin experience in a primary care setting and strong customer service skills. Epic experience is highly preferred, and the position requires organizational skills to manage multiple priorities in a fast-paced environment.

Qualifications

• High School Diploma or Equivalent is required.
• 2-3 years of office/administrative experience.
• Healthcare admin experience in primary care preferred; Epic experience preferred.

Responsibilities

• Perform routine administrative and clerical duties in a clinical/physician practice setting.
• Schedule patient appointments and maintain appointment records.
• Greet and assist patients, answer telephones, and route inquiries.
• Process patient billing forms and scan documents to electronic records.
• Support front desk tasks and basic ancillary duties as assigned.

Skills

Customer service

Organization

Multitasking

Education

High School Diploma or equivalent

Tools

Epic

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryWe are seeking a full-time team member to join our practice, working 40 hours per week, Monday through Friday from 8:30 AM to 5:00 PM, based at our 250 Paradise Road location in Swampscott, MA.This is a dynamic, dual-role position that includes responsibilities across the front desk, phones, and scanning, with team members cross-trained to support multiple functions. While phone coverage is handled separately from the front desk, this role will include rotating support on the phones a few days each week. You’ll be part of a collaborative team of eight staff members.The ideal candidate will bring direct healthcare administrative experience in a primary care setting along with strong customer service skills. We are seeking someone who thrives in a fast-paced environment, is highly organized, and is able to manage multiple priorities effectively. Experience working with Epic is highly preferred.Summary:Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.Does this position require Patient Care? NoEssential Functions:-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.-Make patient appointments and maintain appointment records.-Greet and assist patients.-Answer telephones, assist callers with routine inquiries, and schedule appointments.-File materials in patient folders and print appointment schedules.-Process patient billing forms and scan documents to patient medical records/LMR.-Call for patient medical records and laboratory test results.-Open and distribute unit mail or faxes.-Type forms, records, schedules, memos, etc., as directed.-May be required to accept co-payments.-Handles, screens, and/or takes messages related to prior authorizations,-provider questions, prescription refills, and test results.-Acts as \"Super User\" for scheduling, registration, and billing systems.-Provides assistance and training to others in these areas.-May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.QualificationsEducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsCertified Medical Administrative Assistant [CMAA] preferredExperienceOffice experience 2-3 years requiredAdditional Job Details (if applicable)Preferred:Healthcare admin experience in a primary care setting2 years of experience working in a community-based medical practiceEpic experience preferredRemote TypeOnsiteWork Location250 Paradise RoadScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$17.71 - $24.94/HourlyGrade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.