Clinic/Practice Assistant, Orthopedics Sports Medicine

1920 Mass General Brigham Medical Group Western Massachusetts, Inc.; Hatfield (MA); Sur place; USD 24 000 - 32 000; Plein temps

Résumé du poste

Mass General Brigham Medical Group Western Massachusetts, Inc. seeks a full-time Clinic/Practice Assistant to support the practice onsite in Amherst and Hatfield.

The role acts as the face of the clinic, handling reception duties and patient experience with a focus on friendly service. The position requires at least 6 months of reception or customer service experience, ideally in healthcare, and may involve bilingual Spanish/English communication.

Qualifications

• High school diploma or equivalent.
• Minimum of six (6) months reception or customer service experience required, preferably in a health care setting.
• Familiarity with insurance payers.
• Demonstrated knowledge of medical terminology.
• Bilingual Spanish/English

Responsabilités

• Serve as the face of the practice, managing the patient experience at the reception and administrative support front.
• Provide flexible, on-site administrative support across Amherst and Hatfield offices as a float Clinic/Practice Assistant.
• Excel in a high-volume outpatient setting by multi-tasking and prioritizing effectively.

Connaissances

Customer service

Reception

Bilingual Spanish/English

Formation

High school diploma

Description du poste

Site: Mass General Brigham Medical Group Western Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice onsite, Monday through Friday. We are open to this employee working 8:30am-5:00pm or 9:00am-5:30pm. This role serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! This position will be a float Clinic/Practice Assistant, working in both our Amherst and Hatfield offices. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught so we are happy to teach and train!

Job Details

• Remote Type: Onsite


• Work Location: 4 West Street


• Scheduled Weekly Hours: 40


• Employee Type: Regular


• Work Shift: Day (United States of America)


• Pay Range: $17.71 - $23.20/Hourly


• Grade 2

Qualifications

• Required: High school diploma or equivalent


• Required: Minimum of six (6) months reception or customer service experience required, preferably in a health care setting


• Preferred: Familiarity with insurance payers


• Preferred: Demonstrated knowledge of medical terminology


• Preferred: Bilingual Spanish/English

Benefits & Compensation

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

EEO Statement: 1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.