Clinic/Practice Assistant, Sports Medicine

Mass General Brigham Incorporated; Wellesley (MA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings program

Job summary

Mass General Brigham is seeking a Clinic/Practice Assistant for our Sports Medicine team in a per diem role. You will support daily practice operations, coordinate patient visits, and help care teams deliver efficient, high-quality service.

In this fast-paced healthcare environment, you’ll handle scheduling, check-in/out, mail, and document management while communicating effectively with patients and staff. Onsite in Newton-Wellesley Hospital with regular weekday hours.

Qualifications

• High school diploma or equivalent.
• 0–1 year of healthcare office experience.
• Basic proficiency with Microsoft Office applications.
• Understanding of office operations and procedures (filing, copying, scanning, printing, faxing).
• Ability to manage calls and communicate clearly via email, memos, and letters.

Responsibilities

• Schedule patient appointments and maintain accurate records.
• Greet and assist patients during visits.
• Answer phones, respond to inquiries, take messages.
• Support check-in/check-out and patient flow processes.
• File, scan, print, and organize documents.
• Process billing forms and scan into the patient record.
• Request patient records and lab results as needed.
• Open and distribute mail or faxes.
• Prepare forms and schedules as directed.
• Assist with prior authorizations, referrals, and registrations.

Skills

High school diploma

Healthcare office experience

Microsoft Office

Job description

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Are you highly organized, service-minded, and energized by helping patients have a smooth and positive experience? Join our Sports Medicine team as a Clinic/Practice Assistant, where you’ll play an important role in supporting daily practice operations, coordinating patient visits, and helping care teams deliver efficient, high-quality service.

About the Role

In this per diem role, you will help fill staffing gaps caused by call-outs, vacations, leaves, and vacancies. You will perform a combination of administrative and clerical responsibilities that help keep the practice running smoothly, including patient scheduling, check-in and check-out processes, phone coverage, documentation, and other front-office activities. This position is ideal for someone who enjoys working in a fast-paced healthcare environment, communicating with patients and team members, and keeping details organized.

What You’ll Do

• Schedule patient appointments and maintain accurate appointment records.
• Greet and assist patients throughout their visit experience.
• Answer phones, respond to routine inquiries, take messages, and help coordinate appointments.
• Support check-in, check-out, and patient flow processes.
• File, scan, print, and organize patient-related materials and appointment schedules.
• Process billing forms and scan documents into the patient medical record.
• Request patient medical records and laboratory test results as needed.
• Open, distribute, and manage incoming mail or faxes.
• Prepare forms, records, schedules, memos, and other documents as directed.
• Support prior authorizations, referrals, registration verification, and related administrative tasks.
• Monitor waiting room activity and help respond to patient information needs.
• Accept co-payments when required.

Hours: Monday - Friday 8:30 am to 5:00 pm

Qualifications

• High school diploma or equivalent required.
• 0–1 year of healthcare office experience required.
• Basic proficiency with Microsoft Office applications.
• Understanding of office operations and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to manage phone calls, answer routine questions, and resolve routine issues appropriately.
• Strong written and verbal communication skills.
• Ability to read and understand work-related documents and communicate clearly through email, memos, letters, and phone messages.
• Strong organization, time management, and multitasking skills.
• Ability to follow established protocols and work effectively within practice systems.

Why Join Us?

This is a great opportunity to be part of a collaborative Sports Medicine environment where your attention to detail, professionalism, and patient-focused approach will make a meaningful impact every day.

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

Remote Type: Onsite

Work Location: 978-980 Worcester Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $19.37 - $27.71/Hourly Grade 4

Employee Compensation and Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.