Clinic/Practice Assistant, Family Medicine

4100 Newton-Wellesley Hospital; Millis (MA); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Comprehensive benefits

Career advancement opportunities

Bonuses and recognition programs

Job summary

Newton-Wellesley Hospital in Millis, MA is seeking a part-time Clinic/Practice Assistant for on-site support Monday through Friday from 10:00am to 2:00pm. You will perform administrative duties, greet patients, handle scheduling, and assist in managing patient records in a fast-paced outpatient setting.

No healthcare experience? We offer on‑the‑job training and value strong customer service skills with the ability to multi-task and prioritize effectively.

Qualifications

• High School Diploma or Equivalent required.
• 2–3 years of office experience required.
• Willingness to train on the job.

Responsibilities

• Perform both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision.
• Administrative duties related to patient visits including scheduling, check‑in, check‑out duties.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/LMR.
• May monitor patients in waiting room and respond to any needs for information.
• Assists in patient flow processes.

Education

High School Diploma or Equivalent

Job description

Job Summary

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Located at 969 Main Street, Suite 205, Millis MA 02054, our Primary Care practice provides complete care to both individual patients and whole families, including: infants, children, teens, adults, seniors. We deliver a full range of preventive and health maintenance care. Our doctors also treat a range of acute and chronic health problems. In addition, we coordinate our patients’ care when they need treatment by specialists. We are a small office with a close-knit team of Providers, Medical Assistants and front desk staff who run our practice as a cohesive team! If you are looking to join a collaborative team who works closely together this is the position for you! We are seeking a part‑time, 20‑hour Clinic/Practice Assistant to support the practice on‑site Monday through Friday from 10:00am‑2:00pm. Clinic/Practice Assistants play an integral part in the operations of our community‑based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.

Essential Functions

• Perform both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision.
• Perform basic clerical work and tasks that are repetitive and routine.
• Administrative duties related to patient visits including scheduling, check‑in, check‑out duties.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co‑payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and respond to any needs for information.
• Assists in patient flow processes.

Qualifications

• Education: High School Diploma or Equivalent required.
• Can this role accept experience in lieu of a degree? No.
• Experience: office experience 2‑3 years required.

Additional Job Details

We are looking for well‑rounded customer service professionals who can multi‑task, prioritize, and thrive in a high-volume outpatient setting! No healthcare experience? No problem! We are willing to train on the job. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for the work, everything else can be taught.

Remote Type

Onsite Work Location 969 Main Street

Scheduled Weekly Hours

20

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $23.20/Hourly Grade 2

Benefits

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

Company Culture

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.