Clinic/Practice Assistant, Orthopedics Sports Medicine

Mass General Brigham; Hatfield (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Mass General Brigham is seeking a full-time Clinic/Practice Assistant to support the practice onsite on a 40-hour schedule, Monday through Friday. The role serves as the face of the medical group, helping manage the patient experience at the reception and administrative level.

The position will float between Amherst and Hatfield offices, with training provided. Strong customer service skills and a passion for patient care are essential in this high-volume outpatient setting.

Qualifications

• High school diploma or equivalent required.
• Minimum of six (6) months reception or customer service experience required, preferably in a health care setting.
• Preferred: familiarity with insurance payers, knowledge of medical terminology, and bilingual Spanish/English.

Responsibilities

• Serve as the face of the medical group and manage the patient experience on the reception/administrative side.
• Provide onsite support in a high-volume outpatient setting.
• Be flexible to work at Amherst and Hatfield offices as a float Clinic/Practice Assistant.
• Demonstrate strong customer service skills and ability to multi-task and prioritize.

Skills

Customer service

Reception experience

Communication skills

Education

High school diploma or equivalent

Job description

Site: Mass General Brigham Medical Group Western Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice onsite, Monday through Friday. We are open to this employee working 8:30am-5:00pm or 9:00am-5:30pm. This role serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

This position will be a float Clinic/Practice Assistant, working in both our Amherst and Hatfield offices. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught so we are happy to teach and train!

Qualifications

Job Description

Our philosophy is that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught so we are happy to teach and train!

Required:

• High school diploma or equivalent
• Minimum of six (6) months reception or customer service experience required, preferably in a health care setting

Additional Job Details (if applicable)

Preferred:

• Familiarity with insurance payers
• Demonstrated knowledge of medical terminology
• Bilingual Spanish/English

Remote Type

Onsite

Work Location

4 West Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $23.20/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.