Clinic/Practice Assistant, Primary Care

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc.; Danvers (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits

Career advancement opportunities

Differentials and bonuses

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time Clinic/Practice Assistant to support our primary care team onsite at 104 Endicott Street, Danvers, MA. Typical hours are 8:30 a.m. to 5:00 p.m.

or 9:00 a.m. to 5:30 p.m., Monday through Friday, with occasional cross-coverage for other practices in the building. The role combines administrative and clinical duties, including scheduling, check-in/out, patient communications, and basic billing tasks.

Qualifications

• High School Diploma or Equivalent required.
• CMAA certification preferred.
• 2-3 years office experience required.
• Epic experience preferred.

Responsibilities

• Schedule patient appointments and maintain records.
• Greet and assist patients.
• Answer phones and route inquiries; schedule appointments.
• Handle patient billing forms and scans to records.
• Assist with registration and billing systems; cross‑coverage for departments.

Skills

Customer service

Office experience

Communication

Education

High School Diploma or Equivalent

Tools

Epic

Job description

Site

Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We are located at 104 Endicott St in Danvers, MA. We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve. Primary care is all about relationship-building! We pride ourselves on our compassionate, family-focused approach. We really get to know our patients to ensure that they are receiving exceptional, personalized care in a comfortable, friendly atmosphere.

We are seeking a full‑time, 40‑hour Clinic/Practice Assistant to support our practice onsite Monday through Friday from 8:30 a.m. to 5:00 p.m. or 9:00 a.m. to 5:30 p.m. This role will primarily support our primary care team, with occasional collaboration and cross‑coverage for specialty practices within the building as needed. Dedicated to administrative support, our clinic/practice assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations. We are looking for well‑rounded customer service professionals who can multi‑task, prioritize, and thrive in an outpatient setting!

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check‑in, and check‑out duties. Actual job duties may vary by Department. Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Does this position require Patient Care? No

Essential Functions

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.

Licenses and Credentials: Certified Medical Administrative Assistant [CMAA] preferred.

Experience: Office experience 2-3 years required.

Additional Job Details (if applicable): Preferred: Customer service experience, experience working in a community-based medical practice, Epic experience preferred.

Remote Type: Onsite. Work Location: 104 Endicott Street. Scheduled Weekly Hours: 40. Employee Type: Regular. Work Shift: Day (United States of America).

Pay Range $17.71 - $24.94/Hourly. Grade 3.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework: At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.