Clinic/Practice Assistant I

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

tuition reimbursement

discounted MBTA pass & more!

Job summary

The Brigham and Women's Hospital, Inc. is seeking an administrative assistant to support a small primary care practice embedded within a behavioral health environment at 75 Fenwood Road, Boston.

You will collaborate with the Practice Manager to deliver patient-friendly, efficient administrative services in a collaborative team setting. Ideal candidates will bring 0-1 year healthcare office experience, strong office software skills, and a commitment to empathy, professionalism, and clear

Qualifications

• High School Diploma or Equivalent required.
• Healthcare office experience 0-1 year preferred.
• Ability to communicate effectively and manage multiple tasks.

Responsibilities

• Provide administrative support to ensure the practice runs smoothly.
• Be the friendly front-desk presence for patients and clinical staff.

Skills

Office Suite

Phone system

Communication

Time management

Organization

Education

High School Diploma or Equivalent

Tools

Office equipment

Job description

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This position is located within a unique and highly collaborative care environment. While the role supports a primary care practice, the patient population consists almost exclusively of individuals with behavioral health needs who receive services within a larger behavioral health facility. Unlike a traditional primary care practice where behavioral health services are embedded into a medical setting, this innovative model embeds a small primary care practice within a behavioral health environment. As a result, patients often require additional support, patience, flexibility, and communication skills during their interactions with the practice. Although patient volume is generally lower than many primary care settings, staff members tend to have more in-depth interactions with patients and play an important role in creating a welcoming and supportive environment. The ideal candidate will be comfortable working with patients who may have complex psychosocial needs and will approach each interaction with empathy, professionalism, and respect. The practice itself is intentionally small, consisting of three primary care providers and a close-knit care team. The Clinic/Practice Assistant works directly with and reports to the Practice Manager, who is the only other administrative team member within the practice. The two work closely together on a daily basis and share a small office space. Candidates who enjoy a highly collaborative environment and value strong working relationships will be particularly successful in this role. This setting offers a unique opportunity to make a meaningful impact on an underserved patient population while working as part of a dedicated team.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

Healthcare office experience 0-1 year required

Knowledge, Skills and Abilities

• Basic Proficiency with all Office Suite.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Department: Primary Care, 75 Fenwood Road, Boston, Ma Schedule: 40-hours, Days, Onsite Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!Remote Type Onsite Work Location 75 Fenwood Road Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $23.20/Hourly Grade 2

Benefits

• Medical
• Dental
• Vision
• 403b retirement plan
• tuition reimbursement
• discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.