Clinic/Practice Assistant, Orthopedics

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc.; Rial Side (MA); On-site; USD 37,000 - 52,000; Full time

Job summary

Mass General Brigham Sports Medicine in Beverly, MA seeks a Medical Administrative Assistant to support efficient clinical operations, including scheduling, registration, check-in/check-out, documentation, and day-to-day office tasks. The role involves greeting patients, managing calls, and assisting with billing and records, without direct patient care.

Under supervision, you will serve as a key office resource, train others as needed, and help ensure a welcoming, organized visit experience.

Qualifications

• High school diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant (CMAA) credential preferred.

Responsibilities

• Greet and assist patients during scheduling, check-in, and check-out processes.
• Support patient documentation, billing forms, and records in the medical office.
• Answer phones, route inquiries, and manage routine messages and requests.
• Maintain appointment schedules and patient records with accuracy.
• Assist with general clerical duties and ensure a welcoming office environment.

Skills

Microsoft Office

Office systems

Phone systems

Written and verbal communication

Message taking

Organization/time management

Follow protocols

Education

High school diploma or equivalent

2–3 years office experience

CMAA credential preferred

Tools

Office hardware

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Mass General Brigham Sports Medicine is seeking a Medical Administrative Assistant to support smooth and efficient clinical practice operations at our Beverly location. Our nationally recognized sports medicine specialists provide advanced care for the full spectrum of sports-related injuries and orthopedic conditions, serving athletes and non-athletes of all ages through innovative, research-based treatment and rehabilitation services.

Role Summary Under general supervision, the Medical Administrative Assistant performs a combination of administrative and clerical duties to support patient visits, scheduling, registration, check-in and check-out, documentation, and day-to-day office operations. This position does not require direct patient care, but plays an important role in creating a welcoming, organized, and efficient experience for patients, providers, and care teams.

Key Responsibilities

• Perform routine administrative and clerical duties for a clinical service or physician practice office.
• Greet and assist patients while supporting appointment scheduling, check-in, and check-out processes.
• Make, update, and maintain patient appointments and appointment records.
• Answer telephones, assist callers with routine inquiries, take accurate messages, and route questions appropriately.
• Support patient documentation by filing materials, printing appointment schedules, scanning documents, and processing information into patient medical records.
• Process patient billing forms and may accept co-payments when required.
• Request patient medical records and laboratory test results as needed.
• Open and distribute unit mail, faxes, and other office communications.
• Prepare forms, records, schedules, memos, and other materials as directed.
• Handle, screen, and route messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a scheduling, registration, and billing system resource or “Super User,” providing assistance and training to others as appropriate.
• May perform more complex or specialized administrative functions, such as surgical scheduling or schedule changes and blocking, at an advanced competency level.

Qualifications

• Proficiency with Microsoft Office Suite and general office systems.
• Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use phone systems, manage non-routine calls, and resolve routine issues appropriately.
• Strong written and verbal communication skills, including the ability to compose and edit emails, memos, and letters.
• Ability to understand written work‑related documents and take complete, accurate messages.
• Strong organization, time management, and multitasking skills.
• Ability to follow established protocols and work effectively within clinical office systems.

Additional Job Details (if applicable)

Schedule and Location This is a full‑time, benefits‑eligible position based at 100 Cummings Center in Beverly, MA. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Qualifications High school diploma or equivalent required. Two to three years of office experience required. Certified Medical Administrative Assistant (CMAA) credential preferred. Experience may not be accepted in lieu of the required education.

Remote Type

Onsite Work Location 100 Cummings Center Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.