Clinic Practice Assistant II - Scheduler Oncology

1810 Wentworth-Douglass Hospital; Dover (NH); Vor Ort; USD 24.000 - 34.000; Vollzeit

Zusammenfassung

Wentworth-Douglass Hospital in Dover, NH (Mass General Brigham) is seeking a full-time Medical Administrative Assistant for its Cancer Center. The role centers on patient scheduling, appointments, and billing support, with emphasis on Epic EMR experience and strong communication skills.

The ideal candidate has 2-3 years in a medical office, proficiency in Office Suite, and CMAA certification is preferred. This onsite position supports a busy clinical team with 40 hours weekly, Monday through

Qualifikationen

• High School Diploma or equivalent required.
• CMAA certification preferred.
• 2-3 years medical office experience preferred.
• Proficiency with Microsoft Office; knowledge of scheduling and record-keeping.
• Excellent written and verbal communication.
• Strong time management and organization skills.
• Ability to handle non-routine calls and protect patient information.

Aufgaben

• Schedule patient appointments and maintain records.
• Greet patients and answer phones.
• Handle billing forms and scan documents.
• Call for medical records and lab results.
• Serve as Super User for scheduling, registration, and billing systems.
• Provide training to others in scheduling and billing.

Kenntnisse

Communication

Time management

Organization

Phone etiquette

Problem solving

Ausbildung

High School Diploma or Equivalent

Certified Medical Administrative Assistant (CMAA) - preferred

Tools

Microsoft Office Suite

Epic EMR systems

Jobbeschreibung

Job Summary

Position is full time at Wentworth-Douglass Hospital/MGB in Dover, NH. Mon - Fri 8am - 4:30pm; No Weekends or Holidays. The ideal candidate will have Oncology Scheduling experience or other scheduling experience; healthcare insurances knowledge is helpful.

This position is within our busy Cancer Center. Flexibility, good communication/organizational skills & Epic or other EMR experience is required.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as 'Super User' for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

• Education High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No
• Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - preferred
• Experience medical office experience 2-3 years preferred
• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

• Remote Type Onsite
• Work Location 789 Central Avenue
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $17.71 - $24.94/Hourly
• Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.