New Patient Coordinator - Thoracic Surgery

1200 The General Hospital Corporation; Boston (MA); On-site; USD 40,000 - 58,000; Full time

Job summary

Mass General Brigham is seeking a New Patient Coordinator to act as the primary contact for establishing care, handling scheduling, intake, and records prior to appointments. You will collaborate with clinical and administrative teams to optimize access and provider matching in a fast-paced setting.

The role blends administrative and clinical duties, including reviewing demographics, referrals, and insurance details, with a patient-centered approach and strong organizational skills.

Qualifications

• High school diploma or equivalent.
• 3–5 years of office experience.
• Experience in healthcare or patient onboarding preferred.

Responsibilities

• Perform routine administrative duties for a clinical service or physician practice.
• Schedule patient appointments and maintain appointment records.
• Assist callers with inquiries and schedule appointments.
• Process patient billing forms and scan documents to the medical record.
• Act as Super User for scheduling, registration and billing systems and train others.

Skills

Communication

Organizational skills

Attention to detail

Patient-centered approach

Education

High School Diploma or GED

Tools

MS Office

Outlook

Word

Excel

Phone systems

Job description

Job Summary Summary

The New Patient Coordinator serves as the primary point of contact for individuals seeking to establish care, ensuring a seamless and welcoming onboarding experience. This role is responsible for managing new patient scheduling, coordinating intake processes, and obtaining all necessary medical records prior to appointments. The coordinator works closely with clinical and administrative teams to optimize access, reduce scheduling delays, and ensure appropriate provider matching. Strong attention to detail is required to verify insurance, demographics, and referral requirements. The ideal candidate demonstrates excellent communication, organizational skills, and a patient-centered approach in a fast-paced healthcare environment. Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department. Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries, and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• In conjunction with Supervisor oversees daily activities of practice staff.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

Education

High School Diploma or Equivalent required.

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Experience office experience 3-5 years required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Remote Type / Work Location

Remote Type: Onsite

Work Location: 55 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

Additional Compensation Information

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.