Medical Assistant II- Cancer Center/ NWH

1200 The General Hospital Corporation; Boston (MA); On-site; USD 30,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking a qualified Healthcare Assistant to support clinical and non-clinical patient services. You will take vital signs, assist with exams, and ensure smooth patient flow under provider supervision.

Responsibilities include recording medical histories, collaborating with physicians and nursing staff, and performing essential administrative tasks. The role emphasizes patient comfort, privacy, and accurate documentation.

Qualifications

• Education: High School Diploma or Equivalent; Associate's Degree in Medical Assisting preferred.
• Licenses: BLS Certification and CMA or equivalent credential preferred.
• Experience: 1-2 years direct MA or medical field experience required.
• Knowledge: Medical terminology, HIPAA/compliance, and patient privacy.

Responsibilities

• Interview patients to obtain medical information, measure vital signs, weight and height.
• Show patients to examination rooms and prepare equipment for providers.
• Record medical history and test results in patient records.
• Perform general office duties, answer phones, and complete insurance forms.
• Liaise with departments and advocate for patients with a customer-service approach.
• Collect blood and other specimens, log and prepare them for testing.

Skills

Interpersonal communication

Prioritization

Attention to detail

Privacy compliance

EHR systems

Education

High School Diploma or Equivalent

Associate's Degree in Medical Assisting

Tools

EHR software

Medical office software

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes

Essential Functions

• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Show patients to examination rooms and prepare necessary equipment for healthcare providers.
• Record patients' medical history, vital statistics, or information such as test results in medical records.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Acts as a liaison with other departments and advocates for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
• Clean and sterilize instruments and dispose of contaminated supplies.

Qualifications

Education: High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred. Can this role accept experience in lieu of a degree? No.

Licenses and Credentials:

• Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred
• Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred

Experience: Direct MA experience or medical field work 1-2 years required.

Knowledge, Skills and Abilities:

• Strong interpersonal and communication skills are essential for success in this position.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Comply with all local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Managing one's own time and the time of others.

Additional Job Details (if applicable)

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasional (3-33%)
• Lifting Frequently (34-66%)
• 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%)
• 20lbs - 35lbs
• Pushing Occasional (3-33%)
• Pulling Occasional (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasional (3-33%)
• Kneeling Occasional (3-33%)
• Crouching Occasional (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)
• Remote Type
• Onsite Work Location 100 Blossom Street
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $22.75 - / Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, we define what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.