Practice Assistant II

Mass General Brigham; Foxborough (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

403(b) retirement plan

Tuition reimbursement

Job summary

Mass General Brigham is seeking a front desk/office support role at Brigham and Women’s Physicians Organization in Foxborough, MA. You will greet patients, schedule visits, process messages, and support daily office tasks in a fully onsite setting.

The position requires 2–3 years of healthcare-adjacent office experience, proficiency with Microsoft Office, and Epic scheduling familiarity. Strong communication and organizational skills are essential.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office experience required; healthcare setting preferred.
• Proficient in Microsoft Office Suite; strong written and verbal communication.

Responsibilities

• Greet and assist patients in person and by phone.
• Schedule appointments and maintain records; handle surgical scheduling and changes.
• Process messages for prior authorizations, provider questions, prescriptions, and tests results.
• Request medical records and lab results; process billing forms and scan documents into Epic.
• Accept co-payments as needed.
• Support daily office operations: mail, faxes, filing, printing schedules, and typing forms.

Skills

Microsoft Office

Phone handling

Written & verbal comms

Epic Super User

Time management

Education

High school diploma or equivalent

Tools

Epic

Job description

Site: Brigham and Women's Physicians Organization, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Be the welcoming first point of contact for our patients! In this role, you'll keep our practice running smoothly by supporting every step of the patient visit, from scheduling and check-in to check-out. Duties may vary by department.

What You'll Do

• Greet and assist patients in person and by phone, answering routine inquiries
• Schedule appointments and maintain accurate records; with experience, take on surgical scheduling and schedule changes/blocking
• Handle messages for prior authorizations, provider questions, prescription refills, and test results
• Request medical records and lab results; process billing forms and scan documents into Epic
• Accept co-payments as needed
• Support daily office operations: mail, faxes, filing, printing schedules, and typing forms and memos
• Serve as an Epic Super User for scheduling, registration, and billing, and help train others (Epic training provided!)

If you're organized, people-focused, and ready to make every patient visit a great experience, we'd love to hear from you.

Qualifications

• Education: High School Diploma or equivalent required
• Experience: 2-3 years of office experience required; healthcare setting preferred.

Knowledge, Skills and Abilities

• Proficient in Microsoft Office Suite, with knowledge of office operations, standards, and procedures (filing, copying, scanning, printing, and faxing).
• Able to use the phone system, handle non-routine calls, and resolve routine issues.
• Strong written and verbal communication skills, tailored to the audience.
• Able to understand work-related documents, compose and edit emails, memos, and letters, and take complete, accurate messages.
• Well-organized, with strong time management skills to manage own and others' time, handle multiple tasks, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Department: BWH Primary Care - 22 Patriots Place, 4th Floor, Foxborough, MA

Schedule: Full-time day shift, 40 hours per week, fully onsite

Compensation: Starting at $20.00 per hour, with higher rates based on years of experience.

• Benefits: Medical, dental, and vision coverage; 403(b) retirement plan; tuition reimbursement; discounted MBTA pass; and more!

Remote Type Onsite Work Location 22 Patriot Place Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.

The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 2410 Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we're more than a system-we're leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.