Senior Clinic/Practice Assistant

1200 The General Hospital Corporation; Waltham (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a patient services associate for MGH Primary Care Associates in Waltham, MA. You will be the friendly first contact, scheduling appointments, handling check-in/out, and ensuring accurate records in Epic.

You’ll also assist callers, process billing forms, and serve as a Super User for scheduling, registration, and billing systems. The role may involve advanced scheduling tasks and message triage.

Qualifications

• High school diploma or equivalent (required).
• 3–5 years of office experience (required).
• Advanced Microsoft Outlook, Word, Excel, and PowerPoint skills.
• Strong written and verbal communication skills.
• Excellent organization, time management, and attention to detail.

Responsibilities

• Keep the practice running smoothly by scheduling appointments, managing check-in and check-out, and maintaining accurate appointment records.
• Be a welcoming first point of contact—assist callers with routine questions and triage matters appropriately.
• Process patient billing forms and scan documents into the patient medical record (Epic).
• Serve as a "Super User" for scheduling, registration, and billing systems, providing training and support to your teammates.
• Take on more advanced work, such as surgical scheduling and schedule changes/blocking.
• Handle, screen, and route messages related to prior authorizations, provider questions, prescription refills, and test results.
• Contribute to additional responsibilities as assigned.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Communication

Organization

Education

High School Diploma

Tools

Epic

Job description

Job Summary

Make a Difference Every Day at MGH Primary Care Associates

Looking for a role where your work truly matters? Join our clinical operations team and be the friendly, welcoming face that helps patients feel cared for from the moment they arrive.

What You'll Do

• Keep the practice running smoothly by scheduling appointments, managing check-in and check-out, and maintaining accurate appointment records
• Be a welcoming first point of contact—assist callers with routine questions and triage matters appropriately
• Process patient billing forms and scan documents into the patient medical record (Epic)
• Serve as a "Super User" for scheduling, registration, and billing systems, providing training and support to your teammates
• Take on more advanced work, such as surgical scheduling and schedule changes/blocking
• Handle, screen, and route messages related to prior authorizations, provider questions, prescription refills, and test results
• Contribute to additional responsibilities as assigned

Why You'll Love It

• Make a real difference in patients' experience every day
• Be recognized as a go-to systems expert and mentor for your team
• Grow your skills with specialized, high-impact scheduling work

What You Bring

• High school diploma or equivalent (required)
• 3–5 years of office experience (required)
• Advanced Microsoft Outlook, Word, Excel, and PowerPoint skills
• Strong written and verbal communication skills
• Excellent organization, time management, and attention to detail

Location & Schedule

Location: MGH Primary Care Associates, 52 Second Avenue, Waltham, MA

Schedule: Days, 40 hours, onsite

Pay: Starting at $22.00 per hour, with increases based on years of experience

Pay & Benefits

Benefits:

• Medical
• dental
• vision
• 403(b) retirement plan
• tuition reimbursement
• discounted MBTA pass
• and more!

Pay Range $19.37 - $27.71/Hourly Grade 4

Remote Type Onsite Work Location 52 Second AvenueScheduled Weekly Hours 40Employee Type Regular Work Shift Day (United States of America)

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Company Culture

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.