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Client Advocate

Action for Boston Community Development, Inc.

Boston (MA)

On-site

USD 55,000 - 88,000

Full time

30+ days ago

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Job summary

Join an innovative organization dedicated to community development as a Client Advocate. In this role, you will provide essential case management services to clients in need, helping them navigate resources and achieve their educational and occupational goals. With a focus on inclusivity and empowerment, you will work closely with diverse populations, making a tangible impact on the lives of those living in Greater Boston. This is a fantastic opportunity to be part of a passionate team committed to fostering positive change and supporting the community's most vulnerable members.

Benefits

Health Coverage

Retirement Plans

Training and Development Opportunities

Inclusive Work Environment

Qualifications

Minimum of high school diploma or equivalent required.
Up to one year of experience in case management or job development preferred.

Responsibilities

Maintain case management files and provide supportive services.
Conduct intake processes and assist clients with goals.
Develop relationships with organizations for client placements.

Skills

Case Management

Job Development

Microsoft Word

Microsoft Excel

Communication Skills

Bilingual in Haitian Creole

Education

High School Diploma

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Description

As a

Department: Community Coordination

Location: Malden - Commercial Street

Description

As a Client Advocate, you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. If you are a detail-oriented individual passionate about community development and possess the skills to excel in this role, we invite you to join our team at ABCD! Come make a meaningful impact and be part of a legacy that shapes positive change in Greater Boston.

Key Responsibilities

Responsible for maintaining case management files, and providing supportive services and referrals
Conduct intake process and assist clients in establishing educational and occupational goals.
Develop positive working relationships with various organizations within the public and private sectors to expand placement efforts.
Identify support services needed and make appropriate referrals and orient new clients to referred programs.
Conduct workshops for the diverse populations of a specific community.
Assist clients in properly completing job applications and resumes for employment opportunities.
Follow up with prospective agencies and employers to maintain up-to-date information on employment opportunities.
Provide clients with services for EITC tax preparation, food pantry, fuel assistance, SummerWorks, and Virtual Gateway services, including food stamps and health insurance.
Perform other related duties as assigned from time to time.
Bilingual skill in Haitian Creole is highly preferred.

Skills, Knowledge and Expertise

Minimum of high school diploma or equivalent, with up to one year of experience in case management, job development or general office support required
Demonstrated proficiency in Microsoft Word and Excel required
Excellent oral and written communication skills
Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.

Why Work Here

Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

Seniority level