Client Advocate

Action for Boston Community Development, Inc.; Boston (MA); On-site; USD 55,000 - 88,000; Full time

Job summary

Join an innovative organization dedicated to community development as a Client Advocate. In this role, you will provide essential case management services to clients in need, helping them navigate resources and achieve their educational and occupational goals. With a focus on inclusivity and empowerment, you will work closely with diverse populations, making a tangible impact on the lives of those living in Greater Boston. This is a fantastic opportunity to be part of a passionate team committed to fostering positive change and supporting the community's most vulnerable members.

Benefits

Health Coverage

Retirement Plans

Training and Development Opportunities

Inclusive Work Environment

Qualifications

• Minimum of high school diploma or equivalent required.
• Up to one year of experience in case management or job development preferred.

Responsibilities

• Maintain case management files and provide supportive services.
• Conduct intake processes and assist clients with goals.
• Develop relationships with organizations for client placements.

Skills

Case Management

Job Development

Microsoft Word

Microsoft Excel

Communication Skills

Bilingual in Haitian Creole

Education

High School Diploma

Job description

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Description

As a

Department: Community Coordination

Location: Malden - Commercial Street

Description

As a Client Advocate, you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. If you are a detail-oriented individual passionate about community development and possess the skills to excel in this role, we invite you to join our team at ABCD! Come make a meaningful impact and be part of a legacy that shapes positive change in Greater Boston.

Key Responsibilities

• Responsible for maintaining case management files, and providing supportive services and referrals
• Conduct intake process and assist clients in establishing educational and occupational goals.
• Develop positive working relationships with various organizations within the public and private sectors to expand placement efforts.
• Identify support services needed and make appropriate referrals and orient new clients to referred programs.
• Conduct workshops for the diverse populations of a specific community.
• Assist clients in properly completing job applications and resumes for employment opportunities.
• Follow up with prospective agencies and employers to maintain up-to-date information on employment opportunities.
• Provide clients with services for EITC tax preparation, food pantry, fuel assistance, SummerWorks, and Virtual Gateway services, including food stamps and health insurance.
• Perform other related duties as assigned from time to time.
• Bilingual skill in Haitian Creole is highly preferred.
  
  

Skills, Knowledge and Expertise

• Minimum of high school diploma or equivalent, with up to one year of experience in case management, job development or general office support required
• Demonstrated proficiency in Microsoft Word and Excel required
• Excellent oral and written communication skills
• Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.
  
  

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organization Management

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