Clinic/Practice Assistant, Urgent Care - Brookline

Mass General Brigham; Brookline (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare organization is seeking a full-time Clinic/Practice Assistant to provide essential administrative support at their Urgent Care center. The role involves greeting patients, managing schedules, and ensuring a smooth workflow in a high-volume environment. Ideal candidates will have experience in healthcare settings and strong communication skills. Join a dedicated team committed to delivering exceptional patient care.

Qualifications

• 2-3 years of Administrative Assistant or Secretarial experience required.
• Proficiency with office procedures and equipment.

Responsibilities

• Provide administrative and secretarial support under moderate supervision.
• Coordinate scheduling, supplies ordering, and manage schedules.

Skills

Communication

Time Management

Interpersonal Skills

Education

High School Diploma or Equivalent

Trade/Technical/Vocational Diploma

Tools

MS Office

Job description

Site: Mass General Brigham Medical Group, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Urgent care, sometimes known as walk-in care, fast care, or express care, is a convenient option for patients who require timely medical care, but the situation is not an emergency. We treat adults and children ages 3 and older and provide care for a wide range of illnesses and injuries, including allergies, asthma, coughs, bronchitis, colds, flu, COVID-19, fever, headache, broken bones, sprains and strains, eye and ear infections, rashes, cuts, sexually transmitted infections, stomach pain, diarrhea, and vomiting. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.

We are seeking a full-time, 37.5-hour per week Clinic/Practice Assistant to work 3, 12.5-hour shifts per week onsite at our Urgent Care center located at 1285 Beacon Street, Brookline, MA. Since Urgent Care is a 7-day-per-week operation that delivers care during the day, evening, weekends, and holidays, the schedule for this role will require 2 on-call shifts per 4-week scheduling period, weekend, holiday coverage and the flexibility to work overtime as needed.

Employees must be able to commute to any of our locations, including Boston Common, Brookline, Lynn, Natick, Newton, Westwood, and Woburn, and may be asked to report to any of these centers during orientation or staffing shortages.

Clinic/Practice Assistants are the first point of contact for our patients at the Urgent Care center, responsible for greeting, registration, and on-demand scheduling. This role is suitable for those seeking healthcare industry experience or proven healthcare professionals looking for a new challenge.

Are you ready to help us deliver top-notch care and exceed patients’ expectations?

Job Summary

Specializes in providing routine administrative and secretarial support under moderate supervision. Responsibilities include coordination and scheduling, supplies and equipment ordering, meeting minutes, correspondence, answering and transferring phone calls, preparing spreadsheets and presentations, managing schedules, coordinating travel, conference calls, payroll, and transcription. This is an intermediate-level support role.

Essential Functions

• Prepare reports, meeting minutes, and correspondence.
• Create and edit documents, spreadsheets, and presentations.
• Manage schedules, arrange appointments and itineraries.
• Coordinate meetings, travel, conference calls, and complete expense reports.
• Answer and transfer phone calls.
• Perform transcription, proofread, and edit literature, and prepare applications for the department.
• Remain knowledgeable of business unit policies.
• Handle sensitive, complex, and confidential contacts.
• Complete routine tasks under moderate supervision.
• Perform other duties as assigned.
• Comply with all policies and standards.

Qualifications

Education: High School Diploma or Equivalent required; Trade/Technical/Vocational Diploma in a related field preferred.

Experience: 2-3 years of Administrative Assistant or Secretarial experience required.

Knowledge, Skills & Abilities: Proficiency with office procedures and equipment, MS Office, proofreading, phone system, time management, strong communication skills, interpersonal skills, and familiarity with medical terminology.

Additional Job Details

Preferred experience in high-volume physician practice, urgent care, or emergency room settings.

Remote Type

Onsite

Work Location

1285 Beacon Street

Scheduled Weekly Hours

37.5

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement

Mass General Brigham Medical Group is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. Reasonable accommodations are provided for individuals with disabilities during the application and employment process.