Clinic Patient Services Specialist

Life University; Marietta (GA); On-site; USD 20,664 - 30,307; Part time

Job summary

Life University is seeking a Part-Time Staff Call Center Representative to support the University Clinic System in Marietta, GA. You will handle patient calls, schedule appointments, and assist with insurance and billing inquiries.

The role requires a Bachelor’s in Business Administration with 3–5 years in a clinical setting, strong MS Office skills, and prior call center experience. Collaboration with the Marketing Department and Clinic Office Manager is essential.

Qualifications

• Bachelor’s Degree from an accredited institution in Business Administration or similar.
• Minimum of three to five years of professional experience in providing consultations and guidance to patients in a clinical environment, or similar.
• Three years’ demonstrated computer skills, including Microsoft Office Suites.
• Two years’ experience working in a call center environment.
• Excellent customer service skills are required.
• Ability to maintain focus, exercise good judgement, take initiative, and work autonomously.

Responsibilities

• Handle all incoming Life Chiropractic Centers telephone calls from patients, make appointments, and answer general questions.
• Schedule all appointments and communicate same-day appointments, delays, or cancellations to the team.
• Manage the appointment book reflecting faculty PTO requests and reschedule as needed.
• Enter detailed patient information into electronic health records.
• Follow up on new patient leads from Marketing and convert to actual patients.
• Oversee release of records requests and check insurance eligibility.
• Explain fees and patient financial responsibilities and collect balances due.
• Schedule appointments to ensure efficient patient flow and follow ups for missed appointments.
• Contact existing patients to assess satisfaction.
• Assist with special projects and initiatives as needed.

Skills

Customer service

Communication

Autonomy

Problem solving

Education

Bachelor's Degree in Business Administration

Master's Degree (preferred)

Tools

Microsoft Office Suite

NextGen EHR

Job description

Life University is seeking a Part-Time Staff Call Center Representative to support the University Clinic System in Marietta, GA. You will handle patient calls, schedule appointments, and assist with insurance and billing inquiries.

The role requires a Bachelor’s in Business Administration with 3–5 years in a clinical setting, strong MS Office skills, and prior call center experience. Collaboration with the Marketing Department and Clinic Office Manager is essential.