Patient Services Specialist - Call Center (PRN)

University Clinical Health, Inc.; Memphis (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

University Clinical Health, Inc. seeks a Medical Office Assistant - Call Center on a PRN basis to support the Family Medicine Clinic. You will respond to patient calls, register and schedule appointments, and provide courteous, accurate information.

Responsibilities include documenting call notes in the EHR, guiding patients through processes, and adhering to clinic policies. Prior call center experience and medical terminology knowledge are preferred to ensure smooth patient interactions.

Qualifications

• High school diploma required.
• 1+ years experience in a call center preferred.
• Understanding of medical insurances preferred.

Responsibilities

• Answer incoming calls from patients.
• Assist with scheduling patients
• Serves as a resource and provides direction to patients
• Completing call notes and call reports and updating them in the EHR.
• Adheres to the policies and procedures of University Clinical Health
• Performs other duties as assigned

Skills

Communication skills

Telephone etiquette

Medical terminology

Analytical skills

Education

High school diploma

Job description

University Clinical Health, Inc. seeks a Medical Office Assistant - Call Center on a PRN basis to support the Family Medicine Clinic. You will respond to patient calls, register and schedule appointments, and provide courteous, accurate information.

Responsibilities include documenting call notes in the EHR, guiding patients through processes, and adhering to clinic policies. Prior call center experience and medical terminology knowledge are preferred to ensure smooth patient interactions.