Clinic Patient Services Coordinator II

OU Health; Oklahoma City (OK); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

PTO

401(k)

Medical and dental plans

Job summary

OU Health's JEC Clinic is seeking a Patient Service Representative II to coordinate patient appointments, confirm insurance details, and perform essential clerical tasks in a busy outpatient setting. The role includes greeting patients, collecting demographics, and supporting referral processes to ensure timely access to care.

Ideal candidates will have a High School diploma, 3+ years in customer service (at least 6 months in a clinical setting), and strong communication skills.

Qualifications

• Advanced verbal and written communication skills.
• Advanced customer service skills.
• Advanced ability to work effectively with other employees, patients, and external parties.
• Advanced proficiency with the use of Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills sufficient to meet the requirements of the position.

Responsibilities

• Schedules patient appointments, by phone or in person.
• Provides information about clinic operations.
• Obtains patient demographics for new patients and updates for existing patients.
• Answers calls and directs to appropriate staff.
• Coordinates referrals and insurance pre-authorization with providers.

Skills

Verbal and written communication

Customer service

Teamwork

Microsoft Office

Hospital policy knowledge

Keyboarding

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

OU Health's JEC Clinic is seeking a Patient Service Representative II to coordinate patient appointments, confirm insurance details, and perform essential clerical tasks in a busy outpatient setting. The role includes greeting patients, collecting demographics, and supporting referral processes to ensure timely access to care.

Ideal candidates will have a High School diploma, 3+ years in customer service (at least 6 months in a clinical setting), and strong communication skills.