Pediatric Clinic Patient Services Specialist

OU Health; Tulsa (OK); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

PTO

401(k)

Medical plan

Dental plan

Job summary

OU Health in Tulsa is seeking a Patient Services Representative I for the Tulsa Pediatric Cardiology Clinic to coordinate patient schedules and provide clerical support in a busy outpatient setting.

The role requires strong communication, customer service skills, and familiarity with Microsoft Office. You will handle front-desk duties, patient payments, and EMR documentation while promoting the patient portal and ensuring accurate charting.

Qualifications

• Must have 1+ years of professional work experience.
• High School Diploma or GED or equivalent required.
• Strong verbal and written communication skills preferred.
• Excellent customer service and ability to work with diverse teams.
• Proficient with Microsoft Office and basic computer skills.

Responsibilities

• Schedules patient appointments by phone or in person.
• Provides information about clinic operations and processes.
• Obtains and updates patient demographics.
• Answers phone calls and directs to appropriate staff.
• Coordinates schedules for patients requiring multiple services.
• Greets patients and assists with front-desk duties.
• Handles payments and issues receipts.
• Maintains encounter forms and ensures chart completeness.
• Uploads insurance cards into EMR and balances cash drawer.
• Prepares ancillary forms and promotes patient portal for communication.
• Pulls patient charts and files lab/x-ray information as needed.
• Files and copies medical records for patients and providers.
• Creates new patient charts and information packets.
• Discusses financial accounts with patients.
• Verifies insurance eligibility and PCPs for patients.
• Secures referrals for HMO patients and coordinates with PCPs.
• Collects proof of income to determine sliding scale discounts.
• Monitors and acts on EMR Work Queues for referrals.

Skills

Verbal communication

Written communication

Customer service

Teamwork

Keyboarding

Knowledge of hospital policies

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

OU Health in Tulsa is seeking a Patient Services Representative I for the Tulsa Pediatric Cardiology Clinic to coordinate patient schedules and provide clerical support in a busy outpatient setting.

The role requires strong communication, customer service skills, and familiarity with Microsoft Office. You will handle front-desk duties, patient payments, and EMR documentation while promoting the patient portal and ensuring accurate charting.