Clinic Front Desk & Scheduling Specialist II

OU Medical Center; Oklahoma City (OK); On-site; USD 39,000 - 45,000; Full time

Job summary

OU Medical Center is seeking a Patient Service Representative II for the JEC Clinic in the Children’s Jimmy Everest Center Hem/Onc department. The role coordinates outpatient schedules, performs clerical duties, and supports smooth clinic operations.

The ideal candidate will have at least 3 years of customer service experience, including some clinical exposure, and strong communication skills. Responsibilities include managing appointments, demographics, insurance verification, referrals, and

Qualifications

• High School Diploma or GED is required.
• 3+ years of customer service experience, including at least 6 months in a clinical environment.

Responsibilities

• Schedules patient appointments, either by telephone or in person.
• Provides information about clinic operations.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Coordinates schedules as directed to patients requiring multiple services, communicating with nursing and provider teams as necessary.
• Verifies insurance eligibility, secures referrals, and follows up with status of referrals when communicating to patients.
• Completes insurance denials and works with providers to obtain information to file appeals.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Distributes encounter forms and inspects for completeness and accuracy.
• Balances and closes personal Cash Drawer daily.
• Promotes the Patient Portal for communication between patient and clinic.
• Pulls patient charts for appointments or to file information into the chart.
• Copies medical records for patients and other providers.
• Transcribes outside referrals into the EMR and coordinates referral process for patient access to clinical care.
• Distributes and sorts mail; maintains confidentiality.

Skills

Verbal communication

Written communication

Customer service

Teamwork

MS Office

Education

High School Diploma or GED

Job description

OU Medical Center is seeking a Patient Service Representative II for the JEC Clinic in the Children’s Jimmy Everest Center Hem/Onc department. The role coordinates outpatient schedules, performs clerical duties, and supports smooth clinic operations.

The ideal candidate will have at least 3 years of customer service experience, including some clinical exposure, and strong communication skills. Responsibilities include managing appointments, demographics, insurance verification, referrals, and