Clinic Patient Experience Coach & Improvement Advisor

UTHealth Houston; Texas; On-site; USD 65,000 - 88,000; Full time

Benefits offered by this job

100% paid medical premiums for full‑t​

Generous time off

Longevity Pay

Retirement/pension plan

Job summary

UTHealth Houston is seeking a Patient Experience Outreach Advisor to serve as an onsite change agent, coach, and trusted partner to medical practice clinics. You will help leaders and staff translate patient feedback into actionable improvement plans and support the Practice Plan strategy.

Under the Senior Manager of Patient Experience Design and Improvement, you’ll train clinic teams, monitor milestones, travel to multiple clinics in the Houston area, and drive patient-centered initiatives to

Qualifications

• Bachelor’s degree in Public Health, Health Administration, Business Marketing, Organizational Development, or related field.
• At least 2 years in the patient experience field in a healthcare system or large physician practice.
• Experience with patient experience vendors (e.g., NRC Health, Press Ganey, or others) preferred.

Responsibilities

• Understand patient experience data and share opportunities for improvement.
• Collaborate with teams to implement best practices across clinics.
• Motivate clinic staff to meet milestones and patient-centered goals.
• Travel to different clinics weekly as needed.
• Manage multiple clinics' patient experience needs simultaneously.

Skills

Change management

Coaching

Training

Data analysis

Healthcare experience

Education

Bachelor's degree in Public Health or related field

Job description

UTHealth Houston is seeking a Patient Experience Outreach Advisor to serve as an onsite change agent, coach, and trusted partner to medical practice clinics. You will help leaders and staff translate patient feedback into actionable improvement plans and support the Practice Plan strategy.

Under the Senior Manager of Patient Experience Design and Improvement, you’ll train clinic teams, monitor milestones, travel to multiple clinics in the Houston area, and drive patient-centered initiatives to