Patient Experience Change Agent (Hybrid; 80% Travel)

Texas Health Resources, Inc.; Arlington (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Mentorship and training support

Leadership resources

Job summary

Texas Health Resources, Inc. seeks a Patient Experience Consultant to drive improvement initiatives across facilities.

The role emphasizes coaching, training, and expert guidance on patient experience measures, with a focus on data-driven decision making and cross-site collaboration. You will partner with leaders to implement the patient experience strategic plan, develop tools, and deliver organizational training.

Qualifications

• Bachelor's degree in business, healthcare, or related field required.
• 3 years’ experience consulting or coaching patient experience with proven results.
• Experience with patient experience surveys (H-CAHPS, CG-CAHPS) preferred.

Responsibilities

• Serve as knowledge and process expert on patient experience improvement.
• Provide training, coaching, and skill validation across the organization.
• Prepare and present oral and written progress reports to stakeholders.
• Monitor and analyze patient experience data to identify priorities for improvement.
• Lead or participate in facility patient experience teams and related initiatives.

Skills

Communication skills

Presentation skills

Interpersonal skills

Data analysis

Travel readiness

HCAHPS knowledge

MS Office proficiency

Education

Bachelor's degree in Business/Healthcare

Tools

Word

PowerPoint

Excel

Adobe Acrobat

Job description

Texas Health Resources, Inc. seeks a Patient Experience Consultant to drive improvement initiatives across facilities.

The role emphasizes coaching, training, and expert guidance on patient experience measures, with a focus on data-driven decision making and cross-site collaboration. You will partner with leaders to implement the patient experience strategic plan, develop tools, and deliver organizational training.