Clinic Patient Access Representative

Allina Health; Minneapolis (MN); On-site; Full time

Job summary

A leading health system in Minnesota is seeking a Clinic Office Specialist to provide scheduling support and coordinate patient appointments. This role emphasizes exceptional customer service and requires experience in medical terminology. Join a team dedicated to patient care and well-being.

Benefits

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Paid Caregiver Leave

Tuition Reimbursement

Student Loan Support Benefits

Qualifications

• 0 to 2 years of experience in a Clinic Office Specialist role.
• 2 to 5 years of experience as a medical receptionist.

Responsibilities

• Provides scheduling support and coordination of appointments.
• Functions as an in-clinic resource for patients regarding billing.

Skills

Customer Service

Medical Terminology

Education

High School Diploma or GED

Associate's or Vocational Degree

Job description

Number of Job Openings Available:

1

Date Posted:

May 13, 2025

Department:

62835310 Allina Health Pulmonology Minneapolis

Shift:

Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union-NCT

Weekend Rotation:

None

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

• Position will rotate between various Allina Lung and Sleep Clinics (Edina, Minneapolis, Plymouth, Coon Rapids)
• 1.0 FTE (80 hours per two week schedule)
• 8-hour day shifts, no weekends
• Benefit-eligible position

Job Description:

Provides scheduling support and coordination of appointments for patients. Services as a liaison for patients, families, providers and staff regarding billing and service questions.

Principle Responsibilities

• Provides scheduling support and coordination of appointments.
  • Schedules all appointments for services in or outside of the system preferably in person.
  • Coordinates other services needed, medical records and other pertinent information including patient education materials.
• Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.
  • Facilitates requests for billing related items such as price estimates or itemized statements.
  • Processes all incoming calls and correspondence regarding billing issues and service questions.
• Provides first resolution regarding patient complaints.
  • Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution.
  • Assists with patient account adjustments such as updating patient demographics and insurance information.
  • Responds to billing and quality of care issues, complaints, or concerns.
  • Documents all contacts with patients or clients as needed.
• May complete prior authorization, referrals, complex specialty scheduling and manage work queues.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 0 to 2 years of experience in a Clinic Office Specialist role
• 2 to 5 years of experience as a medical receptionist or customer service position
• 2 to 5 years of basic medical terminology experience

Preferred Qualifications

• High school diploma or GED
• Associate's or Vocational degree
• Medical Reception or equivalent program
• 0 to2 years of previous scheduling experience with electronic medical record

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $21.55 to $29.35 per hourThe pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental

• PTO/Time Away

• Retirement Savings Plans

• Life Insurance

• Short-term/Long-term Disability

• Paid Caregiver Leave

• Voluntary Benefits (vision, legal, critical illness)

• Tuition Reimbursement or Continuing Medical Education as applicable

• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.