Clinic Ops Lead: Front-Office & Team Coach

Mosaic Health, LLC.; Florida; On-site; USD 61,000 - 92,000; Full time

Job summary

Mosaic Health, LLC. in Fernandina Beach, FL is seeking an Associate Practice Administrator to lead clinic staff and manage daily operations for a small provider panel. This full-time role involves coordinating scheduling, registration, patient access, and documentation to ensure efficient service delivery.

The position emphasizes supervising team members, enforcing policy, and escalating complex issues to leadership, with a focus on meeting daily goals and maintaining smooth operations.

Responsibilities

• Assign daily administrative work, monitor coverage needs, and adjust priorities for a clinic or center with 0-3.9 provider FTEs.
• Coordinate front office workflows, including scheduling, registration, intake, patient communication, and daily issue resolution.
• Monitor provider template activity, appointment access, and administrative handoffs for a smaller provider panel.
• Coach practice team members on standard workflows, service expectations, documentation practices, and escalation procedures.
• Address routine patient access, staffing, and workflow issues within established policies and procedures.
• Support onboarding, training, attendance tracking, and performance feedback for direct reports.
• Escalate complex staffing, compliance, service, or financial issues to practice administration leadership.

Job description

Mosaic Health, LLC. in Fernandina Beach, FL is seeking an Associate Practice Administrator to lead clinic staff and manage daily operations for a small provider panel. This full-time role involves coordinating scheduling, registration, patient access, and documentation to ensure efficient service delivery.

The position emphasizes supervising team members, enforcing policy, and escalating complex issues to leadership, with a focus on meeting daily goals and maintaining smooth operations.