Clinic Operations Supervisor - Medical Support

Veterans Health Administration (DOVA); Palm Desert (CA); On-site; USD 69,000 - 90,000; Full time

Job summary

Veterans Health Administration (DOVA) is seeking a Supervisory Medical Support Assistant for the Palm Desert VA Clinic. The role includes leading a team, ensuring data accuracy, and coordinating scheduling and patient information in a busy setting.

The position is full-time, GS-8, with an annual salary of $69,220 to $89,983. It requires customer service experience and strong supervisory and communication skills in a federal healthcare environment.

Qualifications

• One year of customer service experience in a role involving daily direct interactions.
• Experience supervising MSAs or equivalent administrative patient support staff.
• Ability to lead, plan, assign, review, and take disciplinary action as needed.

Responsibilities

• Assign and evaluate work of subordinate staff and teams.
• Set team goals, plan work, and review performance.
• Ensure completion of annual training for all supervised staff.
• Maintain data accuracy, handle scheduling and demographics.
• Communicate with physicians and nurses, and manage patient flow and wait times.
• Prepare reports for senior management and develop procedures as needed.

Skills

Customer service

Supervisory experience

Interpersonal skills

Job description

Veterans Health Administration (DOVA) is seeking a Supervisory Medical Support Assistant for the Palm Desert VA Clinic. The role includes leading a team, ensuring data accuracy, and coordinating scheduling and patient information in a busy setting.

The position is full-time, GS-8, with an annual salary of $69,220 to $89,983. It requires customer service experience and strong supervisory and communication skills in a federal healthcare environment.