Clinic Operations Supervisor

Christus Health; Freiheit (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Christus Health in Texas seeks a Practice Supervisor to assist the Practice Manager in clinic operations, budgeting, data accuracy, financial reports, and staff communications. This role ensures HIPAA compliance and keeps patient service quality.

Responsibilities include supervising staff, training, managing cash, deposits, invoicing, coordinating care, and communicating with patients and providers. Requires high school diploma; associates or bachelor’s degree preferred or 3 years management

Qualifications

• High school diploma or equivalent required.
• Associates or bachelor’s degree preferred or 3 years of management experience as substitute.
• Excellent interpersonal, written and oral communication and reporting skills.
• Knowledge of CPT, ICD9, ICD10 and HCPCS coding and managed care concepts.
• Experience with financial reimbursement, billing and collections.
• Computer literacy and strong organizational skills.

Responsibilities

• Trains and orients assigned staff in accordance with established policies and procedures.
• Assists with developing and implementing annual operational plan and budget.
• Monitors and controls clinic expenditures within budget.
• Responsible for ordering medical and office supplies.
• Supervises handling of all cash, including balancing at the end of each day and making deposits.
• Reconciles deposit batches.
• May contact patients to resolve payment difficulties or arrange satisfactory payment plans.
• Supervises medical records that release medical record information to insurance companies and physicians offices.
• Assists with evaluating performances and recommends merit increases, promotions and disciplinary actions in a timely manner. Interviews and recommends hiring and termination of clerical staff in accordance with approved policies.
• Approves and properly corrects Associate's time cards in a timely manner.
• Processes clinic invoices as needed for payment.
• Provides support to the Practice Administrator/Manager.
• Works with staff and providers to ensure quality patient care and services are provided.
• Resolves patient complaints quickly and courteously by determining the issue and suggesting possible course of action in order to de-escalate the patient.
• Follows the organization's guidelines related to HIPAA, designed to prevent or detect unauthorized disclosure of PHI.
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Santa Rosa's cultural diversity objectives.
• Manage all workers' compensation cases and Coordinates care, authorizations, and referrals for workers' comp. cases.
• Complies with all TDI rules and regulations.
• Files all necessary and required paperwork according to the designated timeframes.
• Providing effective communication between the employer, employee/patient, third parties, insurance adjuster, and physician.
• Performs other related work as required.

Skills

Strong interpersonal communication

Billing and collections knowledge

Computer literacy

Organizational skills

Education

High school diploma or equivalent

Associates or bachelor’s degree preferred OR 3 years of management experience

Job description

Christus Health in Texas seeks a Practice Supervisor to assist the Practice Manager in clinic operations, budgeting, data accuracy, financial reports, and staff communications. This role ensures HIPAA compliance and keeps patient service quality.

Responsibilities include supervising staff, training, managing cash, deposits, invoicing, coordinating care, and communicating with patients and providers. Requires high school diploma; associates or bachelor’s degree preferred or 3 years management