Supervisor Practice Administrator - Heart and Vascular Cardiovascular Surgery

CHRISTUS Health; Freiheit (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

CHRISTUS Health is seeking a Practice Supervisor to assist the Practice Manager with clinic operations, budgeting, and staff supervision. You will ensure data accuracy, manage financial reporting, and handle complex customer service issues while maintaining provider and staff communications.

The role requires experience in healthcare administration, supervisory responsibilities, and strong knowledge of coding and reimbursement concepts.

Qualifications

• High school diploma or equivalent; degree preferred.
• Minimum two years clinic supervisory experience.
• Strong communication and reporting skills; CPT/ICD coding knowledge.

Responsibilities

• Train and orient staff according to policy.
• Assist with annual operating plan and budget.
• Monitor clinic expenditures within budget.
• Order medical and office supplies.
• Supervise cash handling and deposits; reconcile batches.
• Coordinate patient payments and payment plans.
• Manage medical records release to insurers and providers.
• Support hiring, promotions, and disciplinary actions as needed.
• Approve and correct time cards; process invoices.
• Ensure quality patient care and effective staff communications.
• Resolve patient complaints promptly and courteously.
• Maintain HIPAA compliance and confidentiality.

Skills

Interpersonal communication

Billing and collections

Medical coding knowledge

Healthcare administration

Education

Associates or Bachelor's degree preferred

3 years management experience in lieu of education

Job description

Summary:

Under the supervision of the Practice Manager/Administrator, the Practice Supervisor is responsible by assisting the Practice Manager in business operations and the clinic staff. Must demonstrate working knowledge of and familiarity with all applications associated with supervising a clinic(s) budget, ensuring data accuracy, preparing financial reports, handling complex customer service issues and maintaining provider/staff communications. Implements and enforces department policies and procedures. This position is responsible for, but not limited to, managing subordinate personnel. Provides administrative support to the Practice Administrator/Manager.

Responsibilities:

• Trains and orients assigned staff in accordance with established policies and procedures.
• Assists with developing and implementing annual operational plan and budget.
• Monitors and controls clinic expenditures within budget.
• Responsible for ordering medical and office supplies.
• Supervises handling of all cash, including balancing at the end of each day and making deposits.
• Reconciles deposit batches.
• May contact patients to resolve payment difficulties or arrange satisfactory payment plans.
• Supervises medical records that release medical record information to insurance companies and physician offices.
• Assists with evaluating performances and recommends merit increases, promotions and disciplinary actions in a timely manner. Interviews and recommends hiring and termination of clerical staff in accordance with approved policies.
• Approves and properly corrects Associate’s time cards in a timely manner.
• Processes clinic invoices as needed for payment.
• Provides support to the Practice Administrator/Manager.
• Works with staff and providers to ensure quality patient care and services are provided.
• Resolves patient complaints quickly and courteously by determining the issue and suggesting possible course of action in order to de-escalate the patient.
• Follows the organization’s guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Santa Rosa’s cultural diversity objectives.
• Manage all workers’ compensation cases and Coordinates care, authorizations, and referrals for workers' comp. cases.
• Complies with all TDI rules and regulations.
• Files all necessary and required paperwork according to the designated timeframes.
• Providing effective communication between the employer, employee/patient, third parties, insurance adjuster, and physician.
• Performs other related work as required.

Requirements:

Education/Skills

• High school diploma or equivalent is required
• Associates or bachelor degree is preferred OR 3 years of management experience as a substitute in lieu of education

Experience

• Minimum two years clinic supervisory experience
• Additional appropriate education and/or additional healthcare experience may be considered in lieu of supervisory experience
• Excellent interpersonal written and oral communication and reporting skills are necessary to communicate with all levels of staff, providers and management team of professionals and support staff
• Competent in financial reimbursement, billing and collections, CPT, ICD9, ICD10 and HCPCS coding and managed care concepts
• Knowledge of occupational health and Texas Worker’s Comp laws & regulations preferred
• Must be computer literate and have strong organizational skills.

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time