Clinic Operations & Patient Experience Coordinator

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 41,000; Full time

Job summary

Rush University Medical Center in Chicago, Illinois, is hiring for a patient-facing clinic support role in Plastic Surgery. The position is full-time (0.9–1.0 FTE) with a schedule of 8:00 AM–4:30 PM and participates in the Rush benefits program.

The job encompasses reception, HIM responsibilities, and clinic coordination. Responsibilities include handling calls, scheduling, EPIC access, medical records maintenance, and collaboration with the care team to ensure smooth patient flow and

Qualifications

• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.

Responsibilities

• Performs a variety of office functions including mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
• Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
• Maintains and retrieves medical records per HIM and office protocol.
• Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
• Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
• Appropriately transfers patients to pre-registration for insurance verification.
• Prepares and disseminates patient letters and other correspondence from EPIC.
• Problem solves issues by seeking out the appropriate resources.
• Works collaboratively as part of the medical practice team.
• Performs other duties as assigned.

Skills

Customer service

Attention to detail

Interpersonal skills

Communication

Adaptability

Travel flexibility

Education

High school diploma

Tools

EPIC

Job description

Rush University Medical Center in Chicago, Illinois, is hiring for a patient-facing clinic support role in Plastic Surgery. The position is full-time (0.9–1.0 FTE) with a schedule of 8:00 AM–4:30 PM and participates in the Rush benefits program.

The job encompasses reception, HIM responsibilities, and clinic coordination. Responsibilities include handling calls, scheduling, EPIC access, medical records maintenance, and collaboration with the care team to ensure smooth patient flow and