Clinic Operations Manager

Southernmed; Lake Wood (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Southernmed seeks an experienced office manager to oversee day-to-day operations of the outpatient clinic, ensuring top-quality patient care and regulatory compliance. You will monitor patient flow, staff performance, and billing processes while coordinating staffing and training to support service quality.

Responsibilities include budgeting, scheduling, IT and facilities oversight, and leading monthly leadership communications.

Qualifications

• High school diploma or equivalent.
• Associate degree in a healthcare related field or an equivalent combination of education and experience in a healthcare setting.
• 3 years of prior medical experience preferred.
• Working knowledge of computer applications.
• Ability to speak, read and write effectively.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

Responsibilities

• Oversee daily operations of the clinic.
• Ensure the clinic operates according to local, state, and federal regulations.
• Operates the clinic within budget guidelines, monitoring and controlling expenses and ensuring proper patient billing procedures are followed.
• Responsible for providing adequate staffing of the clinic according to projected patient volume.
• Prepare employee schedules taking into consideration requests for time off.
• Monitor and enforce staff performance. Conduct disciplinary reviews as necessary.
• Responsible for staff performance reviews.
• Review and approve performance reviews of all employees assigned to the clinic.
• Ensures all employees receive appropriate and effective training in their particular position and that all employees are performing in a proficient manner.
• Responsible for the day-to-day management of all clinic employees ensuring fair and consistent administration of all human resource related policies. Develops and maintains an atmosphere of diversity and inclusion. Participates in all employee recognition activities.
• Update employee time in the timekeeping system for timely payroll processing.
• Monitor and maintain supply inventory through effective par levels and financially responsible purchasing.
• Address IT problems and concerns in order to ensure that the systems continue to function uninterrupted. Ensure all IT Security protocols are followed.
• Maintain the building in a safe manner; submit maintenance requests as needed and follow-up to ensure repairs and/or improvements are complete and adequate.
• Coordinate and conduct monthly staffing meetings in order to provide effective communication between senior leadership and employees.
• Attend office manager meetings as requested.
• Ensures that the clinic maintains all OSHA standards.
• Ensures that all areas of the clinic are maintained in a clean and orderly manner.
• Conducts safety and environmental audits on a monthly basis.
• Address patient complaints as necessary and formulate an effective resolution plan.
• Ensure proper handling of cash received and approve cash deposits.
• Meet with outside vendors as needed.
• Available after regular business hours to address emergency situations as needed.
• Completes all mandatory training as required.
• Performs other duties as assigned.

Skills

Medical office operations

Computer literacy

Communication skills

Independent work

Decision making

Education

High school diploma or equivalent

Associate degree in healthcare or related field

Job description

Southernmed seeks an experienced office manager to oversee day-to-day operations of the outpatient clinic, ensuring top-quality patient care and regulatory compliance. You will monitor patient flow, staff performance, and billing processes while coordinating staffing and training to support service quality.

Responsibilities include budgeting, scheduling, IT and facilities oversight, and leading monthly leadership communications.