Clinic Operations Manager

Hightop Health, LLC; Austin, Northern (TX, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Hightop Health seeks an Office Manager to lead administrative operations at our Austin clinic. You will supervise front-desk staff, design workflows, and ensure excellent patient service while coordinating with providers and leadership.

Your role includes training, scheduling, billing support, HIPAA compliance, and vendor coordination to maintain a smooth, welcoming office environment.

Qualifications

• 2+ years of proven customer-service experience in a healthcare setting.
• 2+ years' experience staffing, training, and managing employees.
• Exceptional written and verbal communication skills.
• Detail-oriented, patient-centered, and strong time-management skills.

Responsibilities

• Recruit, train, supervise, and evaluate administrative staff.
• Provide coaching to promote outstanding customer service and operations.
• Coordinate schedules for providers and staff, including PTO and coverage.
• Spend time observing workflows and support staff daily.
• Manage timesheets and ensure timely submission.
• Oversee non-medical patient interactions and service quality.
• Assist in billing/collections with billing specialists as needed.
• Maintain clean, professional reception areas and supplies.

Skills

People Management

Customer Service

Healthcare Administration

Staff Training

Front Desk Oversight

Communication

Education

College degree in Healthcare Administration

High school diploma or equivalent

Tools

EMR System

Shared Calendars

Email/Document Tools

HRIS

Job description

Hightop Health seeks an Office Manager to lead administrative operations at our Austin clinic. You will supervise front-desk staff, design workflows, and ensure excellent patient service while coordinating with providers and leadership.

Your role includes training, scheduling, billing support, HIPAA compliance, and vendor coordination to maintain a smooth, welcoming office environment.