Healthcare Office Manager: Patient Experience & Ops Leader

Hightop Health; Austin (TX); On-site; USD 52,000 - 65,000; Full time

Job summary

Hightop Health in Austin, TX is seeking an Office Manager to oversee all administrative operations of the clinic, supervise staff, and ensure exceptional front-desk and patient service. You will coordinate provider and staff schedules, manage onboarding, HIPAA training, billing support, and office expenses, and partner with leadership to keep daily operations smooth and compliant.

This role blends hands-on supervision with process improvement to support our mission of integrative,

Qualifications

• 2+ years of proven customer-service experience in a healthcare setting.
• 2+ years experience staffing, training, and managing employees.
• Experience using EMR systems and office software.
• Excellent written and verbal communication skills.
• Dependable, professional demeanor and strong time-management.

Responsibilities

• Lead and supervise administrative staff, including front desk.
• Coordinate provider and staff schedules and PTO coverage.
• Manage onboarding logistics and staff training.
• Oversee non-medical patient interactions and service quality.
• Support billing, collections, and basic financial reporting.
• Maintain HIPAA training logistics and office operations.

Skills

Customer service

Staff management

Communication

Time management

Detail-oriented

Education

College degree in Healthcare Administration/Business

High school diploma or equivalent

Tools

EMR system

Shared calendars

Office software (Docs/Sheets/Slides)

Job description

Hightop Health in Austin, TX is seeking an Office Manager to oversee all administrative operations of the clinic, supervise staff, and ensure exceptional front-desk and patient service. You will coordinate provider and staff schedules, manage onboarding, HIPAA training, billing support, and office expenses, and partner with leadership to keep daily operations smooth and compliant.

This role blends hands-on supervision with process improvement to support our mission of integrative,