Administrative Support Specialist – Mental Health Center

Behavioral Health Network, Inc.; Holyoke (MA); On-site; USD 24,000 - 35,000; Part time

Benefits offered by this job

Purpose-driven work

Career development

Team culture and HEART values

Stability and history since 1938

Comprehensive benefits

Job summary

Behavioral Health Network (BHN) is seeking an Administrative Support Staff to support Mt. Tom Center for Mental Health & Recovery in Holyoke, MA. The role provides essential administrative help and supports individuals served, staff, and community partners.

You will greet individuals, manage the front desk, schedule appointments, check insurance coverage, and maintain confidential records in a fast-paced behavioral health setting.

Qualifications

• High School Diploma or GED required.
• 6+ months of office experience preferred.
• Strong communication and organizational skills.
• Experience handling confidential information and customer-facing environment preferred.

Responsibilities

• Assist with day-to-day clinical and administrative operations.
• Provide excellent customer service to individuals served.
• Manage front desk, calls, scheduling, and insurance checks.
• Coordinate provider schedules and reminders.
• Process intake paperwork and verify insurance eligibility.
• Maintain clean, organized work areas and respond to inquiries.

Skills

Communication

Organizational skills

Customer service

Multitasking

Education

High School Diploma or GED

Tools

Email

Word processing

Office systems

Job description

Behavioral Health Network (BHN) is seeking an Administrative Support Staff to support Mt. Tom Center for Mental Health & Recovery in Holyoke, MA. The role provides essential administrative help and supports individuals served, staff, and community partners.

You will greet individuals, manage the front desk, schedule appointments, check insurance coverage, and maintain confidential records in a fast-paced behavioral health setting.