Clinic Operations Leader: Patient Experience & Growth

E.N.T. Specialty Partners; Frederick (MD); On-site; USD 70,000 - 93,000; Full time

Job summary

The Practice Administrator at E.N.T. Specialty Partners will lead the Frederick clinic’s day-to-day operations, aligning with ESP goals and ensuring exceptional patient care.

You will collaborate with HR, Finance, and physician leadership to drive growth, staff development, and operational efficiency. Responsibilities include managing scheduling, workflow, performance reviews, and regulatory compliance, while fostering a culture of service excellence and patient-centered care in an on-site

Qualifications

• Bachelor’s degree in business, healthcare administration, or related field.
• 5+ years of progressive healthcare operations leadership experience, preferably in a specialty or multi-provider setting.
• Demonstrated ability to lead teams, manage complex operations, and drive strategic initiatives.
• Strong understanding of financial oversight, revenue cycle processes, and clinic performance metrics.
• Excellent organizational, analytical, and decision-making skills with the ability to manage competing priorities.
• Proficient in Microsoft Office, Teams, and practice management/EHR systems.
• Experience collaborating with cross‑functional teams including finance, marketing, and physician leadership.

Responsibilities

• Lead and manage overall clinic operations to align with ESP’s service standards, performance goals, and operational best practices.
• Oversee scheduling, patient flow, and resource optimization across clinical and administrative functions.
• Establish clear accountability across roles to support operational excellence and high-quality care delivery.
• Manage staff schedules, timesheets, and coordinate performance reviews.
• Proactively identify operational challenges and lead initiatives that improve workflow, access, and efficiency.
• Align clinic operations with ESP’s broader strategic priorities, ensuring effective execution of initiatives and sustainable performance improvement.
• Serve as a key operational advisor, offering insight into clinic trends, capacity planning, and growth opportunities.
• Support provider onboarding and integration of new services or technologies into clinic workflows.
• Use operational and financial reporting to monitor clinic performance, forecast trends, and inform decision-making.
• Foster a high-performing, accountable team culture grounded in collaboration, inclusion, and service excellence.
• Lead efforts around staff development, coaching, and succession planning in partnership with HR and leadership teams.
• Reinforce company policies and support consistent performance expectations across roles.
• Partner with the ESP Recruitment Team and internal stakeholders to support the hiring process, including candidate interviews, selection, and onboarding coordination.
• Support recognition and engagement activities that build a strong, unified culture.
• Ensure adherence to regulatory standards such as HIPAA, OSHA, and internal operational policies.
• Provide oversight for benefit verifications, authorizations, and documentation accuracy to minimize risk and support reimbursement.
• Collaborate with internal stakeholders, including HR and Compliance, when needed for audits, training, or policy updates.
• Serve as a visible leader and point of contact for escalated patient concerns or service recovery.
• Monitor patient satisfaction and experience metrics, and lead targeted improvements based on feedback and data.
• Partner with the Marketing & Communications team on local outreach, community events, and brand awareness.
• Support and maintain strong referral and community relationships to enhance patient access and clinic reputation.
• Provide oversight for practice financial performance, including budget alignment, revenue trends, collections, and financial goal setting.
• Analyze collections, reimbursement trends, and payor mix to identify opportunities for improvement and growth.
• Ensure efficient use of resources and support cost containment strategies.
• Participate in operational reporting and contribute to strategic financial planning, and partner with leadership on revenue enhancement initiatives.
• Manage facility-related needs, vendor relationships, and operational workflows.

Skills

Leadership

Operations management

Financial oversight

EHR systems

Microsoft Office

Team collaboration

Education

Bachelor’s degree in business, healthcare administration, or related field

Master’s degree preferred

Tools

Practice management/EHR systems

Job description

The Practice Administrator at E.N.T. Specialty Partners will lead the Frederick clinic’s day-to-day operations, aligning with ESP goals and ensuring exceptional patient care.

You will collaborate with HR, Finance, and physician leadership to drive growth, staff development, and operational efficiency. Responsibilities include managing scheduling, workflow, performance reviews, and regulatory compliance, while fostering a culture of service excellence and patient-centered care in an on-site