Clinic Operations Leader: Patient Care & Efficiency

Baylor Scott & White Health; Austin (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Baylor Scott & White Health in Austin, TX seeks a Clinic Operations Manager 2 to coordinate activities in physician offices and clinics, ensuring high-quality, patient-centered care and compliance with policies and standards.

The role oversees staffing, coverage, and policy development, and requires strong leadership, communication, and problem-solving skills to sustain efficient, compliant operations across multiple sites.

Qualifications

• Strong communication and problem-solving skills.
• Experience leading healthcare teams and improving workflows.
• Ability to develop, implement and monitor clinic policies and procedures.
• Proven ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Manages daily activities in a physician office, clinic or other patient care facility to ensure efficient office operations.
• Coordinates staffing, coverage and procedures to ensure needs of the facility are met in a timely and effective manner.
• Develops, reviews, revises, submits and implements policies, procedures, and priorities for practice that are aligned to the organization's targets.
• Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees.
• Approves and contributes to in-service education programs for assigned people.
• Coordinates accounts receivable management to ensure maximum reimbursement.
• Communicates with various departments to coordinate services, resolve operational problems, and improve quality of patient care.
• Provides information to physicians, community groups and referral agencies about programs provided by practices.
• Investigates, resolves and documents resolution of patient complaints.

Skills

Communication

Problem-solving

Team development

Time management

Education

Associate's degree

Job description

Baylor Scott & White Health in Austin, TX seeks a Clinic Operations Manager 2 to coordinate activities in physician offices and clinics, ensuring high-quality, patient-centered care and compliance with policies and standards.

The role oversees staffing, coverage, and policy development, and requires strong leadership, communication, and problem-solving skills to sustain efficient, compliant operations across multiple sites.