Clinic Operations Manager 2

Baylor Scott & White Health; Austin (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Baylor Scott & White Health in Austin, TX seeks a Clinic Operations Manager 2 to coordinate activities in physician offices and clinics, ensuring high-quality, patient-centered care and compliance with policies and standards.

The role oversees staffing, coverage, and policy development, and requires strong leadership, communication, and problem-solving skills to sustain efficient, compliant operations across multiple sites.

Qualifications

• Strong communication and problem-solving skills.
• Experience leading healthcare teams and improving workflows.
• Ability to develop, implement and monitor clinic policies and procedures.
• Proven ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Manages daily activities in a physician office, clinic or other patient care facility to ensure efficient office operations.
• Coordinates staffing, coverage and procedures to ensure needs of the facility are met in a timely and effective manner.
• Develops, reviews, revises, submits and implements policies, procedures, and priorities for practice that are aligned to the organization's targets.
• Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees.
• Approves and contributes to in-service education programs for assigned people.
• Coordinates accounts receivable management to ensure maximum reimbursement.
• Communicates with various departments to coordinate services, resolve operational problems, and improve quality of patient care.
• Provides information to physicians, community groups and referral agencies about programs provided by practices.
• Investigates, resolves and documents resolution of patient complaints.

Skills

Communication

Problem-solving

Team development

Time management

Education

Associate's degree

Job description

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Clinic Operations Manager 2 coordinates activities in physician offices, clinics, or other areas. This ensures high-quality, patient-centered care and compliance with policies, procedures, and standards.

Essential Functions Of The Role

• Manages daily activities in a physician office, clinic or other patient care facility to ensure efficient office operations.
• Coordinates staffing, coverage and procedures to ensure needs of the facility are met in a timely and effective manner.
• Develops, reviews, revises, submits and implements policies, procedures, and priorities for practice that are aligned to the organization's targets.
• Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees.
• Approves and contributes to in-service education programs for assigned people.
• Coordinates accounts receivable management to ensure maximum reimbursement.
• Communicates with various departments to coordinate services, resolve operational problems, and improve quality of patient care.
• Provides information to physicians, community groups and referral agencies about programs provided by practices.
• Investigates, resolves and documents resolution of patient complaints.

Key Success Factors

• BHA, MHA, or MBA preferred.
• Prior healthcare leadership preferred.
• Demonstrated communication and problem-solving skills.
• Demonstrated effectiveness in team development strategies.
• Demonstrated ability to evaluate and stabilize team and one-on-one workloads through effective time management, prioritization and organizational skills.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - Associate's or 2 years of work experience above the minimum qualification
• EXPERIENCE - 4 Years of Experience