Clinic Operations Supervisor - Medical Support

Veterans Health Administration; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

The Veterans Health Administration is seeking a Supervisory Medical Support Assistant (MSA) at the Chalmers P. Wylie VA Ambulatory Care Center for Surgical Services. The incumbent will oversee clinic processes and staff, applying policies to manage workload data and ensure smooth patient flow.

Responsibilities include assigning work, evaluating performance, training staff, and coordinating with internal and external colleagues to maintain quality and compliance with established procedures.

Qualifications

• High school diploma or GED required.
• Experience leading patient-support staff in a clinic setting.
• Ability to manage workload data and apply policies.
• Proficiency in English (spoken and written).

Responsibilities

• Lead clinic patient support staff and manage workload data.
• Assign work and evaluate staff performance.
• Provide briefings, orientations, and staff development.
• Collaborate with internal and external customers to ensure quality and continuity of care.
• Forecast resource and equipment needs.

Skills

Clinic leadership

Staff supervision

Communication skills

Customer service

Decision making

Budget & forecasting

Policy compliance

Training & briefing

Education

High school diploma / GED

Job description

The Veterans Health Administration is seeking a Supervisory Medical Support Assistant (MSA) at the Chalmers P. Wylie VA Ambulatory Care Center for Surgical Services. The incumbent will oversee clinic processes and staff, applying policies to manage workload data and ensure smooth patient flow.

Responsibilities include assigning work, evaluating performance, training staff, and coordinating with internal and external colleagues to maintain quality and compliance with established procedures.