Clinic Operations Leader: Elevate Patient Experience & Growth

Epic Systems Corporation; Clio (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401(k) Retirement Plan

Paid Time Off & Holidays

Professional development & leadership"

Employee Assistance Program (EAP)

Collaborative culture

Job summary

EPIC Health in Michigan is seeking a Practice Manager to lead a busy primary care clinic on-site in Clio. You will balance patient care with financial performance, staff development, and continuous improvement to deliver an exceptional patient and employee experience.

You will drive operational excellence, coach teams, optimize workflows, and ensure HIPAA/compliance while partnering with stakeholders to support clinic growth and quality outcomes.

Qualifications

• 3+ years of healthcare operations leadership experience in a primary care, multi-specialty, or outpatient setting.
• Demonstrated success leading clinical and administrative teams.
• Experience managing clinic operations, staffing, patient flow, scheduling, and financial performance.
• Strong understanding of operational metrics, provider productivity, and workflow optimization.
• Experience implementing process improvements and driving operational change.
• Excellent leadership, coaching, conflict resolution, and decision-making skills.
• Strong communication, organizational, and problem-solving abilities.
• Proficiency with Electronic Health Records (EHRs) and Microsoft Office.

Responsibilities

• Lead the day-to-day operations of a busy primary care practice.
• Ensure efficient patient flow, provider productivity, and operational consistency.
• Monitor KPIs and implement action plans to improve performance.
• Identify operational bottlenecks and implement sustainable process improvements.
• Ensure clinic readiness, staffing, supplies, equipment, and workflows support high-quality patient care.
• Drive accountability for operational excellence, patient satisfaction, and financial performance.
• Recruit, onboard, coach, and retain high-performing staff; conduct reviews and development planning.
• Mentor supervisors and future leaders; manage staffing schedules and performance expectations.
• Champion patient experience and resolve concerns; monitor satisfaction trends.
• Manage clinic financial operations, budgets, and reimbursement opportunities.
• Address HIPAA, OSHA, CLIA, and organizational compliance.

Skills

Operational leadership

Team development

Strategic thinking

Financial acumen

Performance management

Process improvement

Change management

Patient experience leadership

Data-driven decision making

Cross-functional collaboration

Problem solving

Communication skills

Education

Bachelor's degree in Healthcare Administration, Business Administration, or related field

Tools

Athenahealth EHR

Job description

EPIC Health in Michigan is seeking a Practice Manager to lead a busy primary care clinic on-site in Clio. You will balance patient care with financial performance, staff development, and continuous improvement to deliver an exceptional patient and employee experience.

You will drive operational excellence, coach teams, optimize workflows, and ensure HIPAA/compliance while partnering with stakeholders to support clinic growth and quality outcomes.