Clinic Operations Leader: Access & Efficiency

Ketchikan Indian Corporation; Ketchikan (AK); On-site; USD 85,000 - 127,000; Full time

Job summary

KIC Tribal Health Clinic in Alaska seeks a Clinic Operations Manager to own day-to-day operational performance and system reliability. You will translate clinical priorities into reliable operational systems and may supervise clinic administrative staff.

Collaborate with Medical Director and Director of Nursing on staffing, access, and scheduling strategies, driving improvements in efficiency and patient access. This role includes coordinating with multiple departments for integrated care.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field.

Responsibilities

• Supervises assigned clinic administrative staff, including hiring, onboarding, performance management, and professional development.
• Assists in developing and managing the clinic budgets, including staffing and operational costs, and monitors expenditures against targets.
• Monitors clinic productivity, access to care metrics, and operational performance, using data to drive improvements.
• Oversees day-to-day clinic operations — scheduling, patient access, front-desk and administrative workflows — to ensure efficient, reliable service delivery.
• Designs, implements, and evaluates clinic workflows to support patient access.
• Identifies operational barriers and leads improvement initiatives to address delays, inefficiencies, and/or inconsistencies.
• Develops and maintains staffing models and scheduling systems aligned with clinic demand and clinical input; monitors staffing coverage, capacity, and productivity trends.
• Trains, mentors, and orients staff to improve workflow alignment and communication.
• Partners with the Medical Director and Director of Nursing on staffing planning and coverage strategies; serves as their primary operational partner.
• Acts as a liaison between Clinic Administration and other clinic departments (Dental, Behavioral Health, Pharmacy, etc.) on operational matters — scheduling, access, and workflow — to promote integrated care.
• Coordinates operational readiness for accreditation and regulatory reviews (AAAHC) in collaboration with clinical leadership and the Quality Department.
• Collaborates with the Quality Department to track and report key performance metrics such as patient volume, no-show rates, provider productivity, and other quality initiatives.
• Collaborates with the Quality Department to prepare for surveys, conduct internal audits, and respond to identified deficiencies or improvement opportunities.
• Collaborates with Finance and Revenue Cycle Department to ensure clinic operations effectively captures and grows revenue; identifies and leads initiatives to increase revenue.
• Assists in the development, review, and revision of clinic operational policies and procedures in collaboration with clinical leadership, to ensure alignment with regulatory standards and organizational goals.
• Leads operational process improvement initiatives using structured methodologies.
• Assists with departmental responsibilities such as Patient Experience and Incident and Adverse Event tracking.
• Communicates operational expectations, changes, and performance data clearly and effectively.
• Builds collaborative relationships across clinical, administrative, and support teams.
• Utilizes change management principles and maintains effective working relationships to influence others to meet organizational goals without direct authority.
• Participates in leadership meetings, committees, and workgroups as assigned.
• Other related duties as assigned.

Skills

Healthcare operations

Budget management

Leadership

Process improvement

Data analysis

Communication

Project management

Education

Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Nursing, or related field

Master's degree in Healthcare Administration, Business Administration, Public Health, Nursing, or related field

Tools

EHR systems

Scheduling software

Job description

KIC Tribal Health Clinic in Alaska seeks a Clinic Operations Manager to own day-to-day operational performance and system reliability. You will translate clinical priorities into reliable operational systems and may supervise clinic administrative staff.

Collaborate with Medical Director and Director of Nursing on staffing, access, and scheduling strategies, driving improvements in efficiency and patient access. This role includes coordinating with multiple departments for integrated care.