Clinic Operations Lead – Primary Care

Kinwell; Seattle (WA); On-site; USD 84,000 - 143,000; Full time

Benefits offered by this job

Paid time off

Health insurance

HSA/FSA/DCA accounts

401K

Life insurance

Disability coverage

AD&D

Tuition reimbursement

Employee assistance

Job summary

Kinwell is seeking a Clinic Manager to lead operations for our Ballard and Denny Way clinics in Seattle, WA. You will supervise clinic support staff, collaborate with clinicians, ensure regulatory compliance, and drive patient-centered care while optimizing throughput and finances.

Ideal candidates have 3+ years in clinic management, an associate degree in healthcare administration, familiarity with Epic EMR, and a strong track record of improving patient experience and outcomes.

Qualifications

• Three years of experience as a primary care clinic manager.
• Associate's degree in healthcare administration or equivalent.
• Track record of achieving Net Promoter Scores.
• Experience with Epic or similar EMR.
• Experience with Medicare Advantage plans.
• Entrepreneurial outlook in evolving practice.
• Excellent organizational, planning, analytical and problem-solving skills.
• Strong verbal and written communication, including presentations.
• Ability to work in a team and handle confidential information.
• CMA, RN or LPN with clinic management experience preferred.

Responsibilities

• Manage clinic support staff and foster teamwork, safety, and recognition.
• Collaborate with clinicians to meet throughput, outcomes, and satisfaction targets.
• Oversee daily clinical operations and ensure safe patient care.
• Ensure clinics comply with HIPAA, OSHA, CMS, and licensing rules.
• Maintain accreditation and licensing requirements.
• Support development and execution of clinic strategic goals.
• Assist with staff scheduling and coverage during hours.
• Address staff concerns and elevate issues to Practice Manager.
• Handle escalated patient concerns and drive service recovery.
• Monitor patient care quality and lead improvement initiatives.
• Implement and update operational policies and procedures.
• Assist with HR policies and recruitment/retention strategies.
• Manage clinic budgets, expenses, and financial performance; monitor profitability.
• Collaborate with finance on billing and revenue cycle processes.

Skills

Clinic management

Healthcare admin

Epic EMR

Medicare Advantage

Leadership

Communication

Problem solving

Team player

Education

Associate's degree in healthcare administration

Tools

Outlook

Excel

Word

Job description

Kinwell is seeking a Clinic Manager to lead operations for our Ballard and Denny Way clinics in Seattle, WA. You will supervise clinic support staff, collaborate with clinicians, ensure regulatory compliance, and drive patient-centered care while optimizing throughput and finances.

Ideal candidates have 3+ years in clinic management, an associate degree in healthcare administration, familiarity with Epic EMR, and a strong track record of improving patient experience and outcomes.