Clinic Operations Lead & Patient Experience Champion

Sage Health; Little Rock (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

Sage Health is hiring an Assistant Center Manager to lead daily front office and clinical staff operations, ensuring efficient, high-quality care. You will supervise staff, coordinate non-provider roles, and drive service excellence within a senior-focused clinic.

Responsibilities include quality program leadership, staff training, patient triage, and maintaining compliance, with emphasis on concierge-level care coordination and secure patient information handling.

Qualifications

• HS Diploma or GED is required.
• Current Basic Life Support (BLS) certification.
• 5+ years of medical office experience.
• Supervisory or management experience, or completion of Sage Health internal career ladder.
• Strong clinical assessment skills and experience with chronic disease management.
• Experience working in medically underserved communities.
• Excellent interpersonal, written, and verbal communication skills.
• Experience with Microsoft Word, Outlook, and Excel.
• Demonstrates capability to serve a diverse geriatric population.

Responsibilities

• Provides people management leadership, staff supervision, delegation and performance management.
• Cross-trained in non-provider roles and serves as back-up for staffing vacancies.
• Trains and onboards new staff; leads ongoing training needs.
• Leads quality program initiatives and assists with quarterly audits.
• Assist with patient triage and high-risk patient coordination.
• Maintain patient information security and confidentiality.
• Maintain a safe work environment and comply with policy and regulations.
• Monitor staffing schedules and overtime; coach and give feedback.
• Support care team in concierge-level care coordination.
• Maintain communication with patients and providers; participate in clinical meetings.

Skills

People management

Patient experience coordination

Chronic disease management

Bilingual Spanish and English

Interpersonal communication

Leadership

Education

HS Diploma/GED

Healthcare administration degree (preferred)

Tools

Microsoft Word

Outlook

Excel

Job description

Sage Health is hiring an Assistant Center Manager to lead daily front office and clinical staff operations, ensuring efficient, high-quality care. You will supervise staff, coordinate non-provider roles, and drive service excellence within a senior-focused clinic.

Responsibilities include quality program leadership, staff training, patient triage, and maintaining compliance, with emphasis on concierge-level care coordination and secure patient information handling.