Clinic Operations Lead – Patient Experience

CLS Health PLLC; Cypress (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

CLS Health is seeking a Location Lead to serve as the primary operations liaison for assigned clinic locations in Houston. You will oversee daily operations, support providers and staff, and drive patient experience and compliance with policies and healthcare regulations.

Responsibilities include managing clinic workflows, leading front office and clinical teams, ensuring safety and cleanliness, and partnering with leaders to improve throughput and performance.

Qualifications

• Bachelor's degree in healthcare administration, business administration, healthcare management, or related field preferred.
• Equivalent combination of education and healthcare operations experience may be considered.
• Minimum of 3-5 years of healthcare operations, clinic management, or medical practice leadership experience required.
• Multispecialty clinic experience strongly preferred.

Responsibilities

• Oversee the daily operations of assigned clinic locations to ensure efficient, high-quality patient care and service.
• Serve as the primary point of contact for providers, staff, and leadership regarding operational issues and clinic needs.
• Conduct routine clinic rounds to identify operational challenges and implement solutions proactively.
• Monitor clinic workflows and patient throughput to improve efficiency and minimize delays.
• Create and maintain clinic responsibility matrices to ensure all operational tasks are assigned and completed.
• Ensure facilities are maintained in a safe, clean, and professional manner.
• Lead and support front office staff, medical assistants, clinical personnel, and administrative team members.
• Foster a positive, collaborative, and patient-focused culture across assigned locations.
• Resolve patient complaints, concerns, and service recovery opportunities in a timely and professional manner.
• Partner with providers and clinical staff to improve workflow efficiency and patient outcomes.
• Ensure compliance with CLS Health policies, HIPAA, OSHA, Medicare, and other applicable regulatory requirements.
• Conduct routine audits of patient records, workflows, documentation, and clinic processes.
• Identify opportunities for improvement and implement corrective action plans.Monitor adherence to quality assurance initiatives and patient care standards.
• Maintain readiness for regulatory reviews, inspections, and accreditation requirements.
• Support clinic leadership in achieving productivity and financial performance goals.
• Assist with implementation of new workflows, technologies, policies, and organizational initiatives.
• Performs other duties as assigned.
• May travel to other CLS Health clinics as needed.

Job description

CLS Health is seeking a Location Lead to serve as the primary operations liaison for assigned clinic locations in Houston. You will oversee daily operations, support providers and staff, and drive patient experience and compliance with policies and healthcare regulations.

Responsibilities include managing clinic workflows, leading front office and clinical teams, ensuring safety and cleanliness, and partnering with leaders to improve throughput and performance.