Clinic Operations Lead — Medical Support Specialist

US-Department-of-Veterans-Affair; Walla Walla (WA); On-site; USD 52,000 - 64,000; Full time

Job summary

Jonathan M. Wainwright Memorial VA Medical Center in Washington state seeks a Lead Medical Support Assistant (GS-7). The role supports Clinic Based Outpatient Clinic, Outpatient Clinic, or PACT models and reports to Health Administration Service.

The incumbent leads a medical support team, manages patient flow, and ensures timely access to care across multiple clinics, with duties including coordinating with interdisciplinary teams and implementing staff development initiatives.

Qualifications

• Advanced knowledge of medical terminology and clinic flow processes.
• Ability to coordinate with interdisciplinary care teams to access care.
• Proficient use of patient information systems across clinics.
• Organize work, set priorities, and delegate tasks to meet deadlines.
• Experience providing staff development and training.
• Manage staffing needs and workflow priorities across multiple clinics.

Responsibilities

• Lead Medical Support Assistant duties to support access to care across clinics.
• Coordinate with care teams, manage patient flow and clinic scheduling.
• Organize workloads, set priorities, and delegate tasks to meet deadlines.

Skills

Advanced medical terminology

Interdisciplinary team coordination

Patient systems proficiency

Work prioritization and delegation

Staff development and training

Workload and staffing management

Education

High school diploma or GED

Job description

Jonathan M. Wainwright Memorial VA Medical Center in Washington state seeks a Lead Medical Support Assistant (GS-7). The role supports Clinic Based Outpatient Clinic, Outpatient Clinic, or PACT models and reports to Health Administration Service.

The incumbent leads a medical support team, manages patient flow, and ensures timely access to care across multiple clinics, with duties including coordinating with interdisciplinary teams and implementing staff development initiatives.