Clinic Operations Lead & Medical Assistant

Optum; Worcester (MA); On-site; USD 41,000 - 73,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Job summary

Reliant Medical Group, part of the Optum family, is seeking a Team Lead Medical Assistant for our Surgical Specialties department in Worcester, MA. This full-time role coordinates daily support, provides hands-on clinical and administrative support, and ensures high-quality department workflow.

You will lead the team, cover in manager's absence, schedule coverage, and drive process improvements while delivering compassionate patient care.

Qualifications

• High School diploma or equivalency
• 2+ years in a clinical setting with 1+ year as Medical Assistant (bachelor's or associate may substitute for one year)
• Interpersonal skills to interact with patients and professionals
• Good judgment in fast-paced environment

Responsibilities

• Serves as a skilled clinical/administrative resource for team members
• Assumes leadership duties while performing nonexempt support tasks
• Evaluates daily schedules and ensures coverage during absences
• Implements and adjusts operational procedures within guidelines
• Guides staff on workflow execution and suggests improvements
• Supports performance reviews and monitors service quality
• Acts as point of contact for patient issues and may supervise in manager's absence

Skills

Team Leadership

Medical Assistant

Patient communication

Clinical operations

Education

High School diploma

Job description

Reliant Medical Group, part of the Optum family, is seeking a Team Lead Medical Assistant for our Surgical Specialties department in Worcester, MA. This full-time role coordinates daily support, provides hands-on clinical and administrative support, and ensures high-quality department workflow.

You will lead the team, cover in manager's absence, schedule coverage, and drive process improvements while delivering compassionate patient care.